Senior Executive.Call Center.Aster Retail HO

Aster
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: []

Senior Executive in the Call Center at Aster Retail Head Office overseeing daily call center operations, coordinating customer support activities, and ensuring service quality. Works with retail teams to resolve inquiries, monitor performance, and drive improvements to the customer experience while leading a team in a retail setting.

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FursaFursa
Aster
Aster
11 months ago

Senior Executive.Call Center.Aster Retail HO

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Senior Executive in the Call Center at Aster Retail Head Office overseeing daily call center operations, coordinating customer support activities, and ensuring service quality. Works with retail teams to resolve inquiries, monitor performance, and drive improvements to the customer experience while leading a team in a retail setting.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Oversee daily operations of the call center at the Aster Retail HO, ensuring service levels and customer satisfaction.
  • •Coordinate with retail teams to address customer inquiries and issues.
  • •Monitor performance metrics and implement process improvements.
  • •Lead and mentor call center staff to deliver high-quality customer support.
  • •Collaborate with cross-functional teams to optimize customer experience.

Key Requirements

  • •Bachelor's degree required
Experience:Retail
Education:Bachelor's

Company Brief

Aster
Aster DM Healthcare operates hospitals, clinics, pharmacies and diagnostic centers across the Middle East and India, delivering integrated primary, secondary and tertiary healthcare services along with specialty care and allied medical services.
Industry: Healthcare Providers
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1987
WebsiteLinkedIn