Help AG

1 week ago

IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 57 minutes agoStatus: Live

Job Summary

Support Help AG end users by resolving tickets and on-site device issues, while preparing new equipment and managing user onboarding/offboarding with proper access controls. Monitor endpoint health, security updates, backups, and infrastructure configuration, and respond to SOC alerts with remedial actions. Maintain asset registers, perform monthly endpoint and infrastructure health checks, and ensure Active Directory and licensing/security features are correctly enabled, using ITIL-aligned documentation.

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Support Help AG end users by solving tickets and reported issues, including responding to on-site incidents.
•Prepare new equipment (asset tagging, assignment, and tracking) and support user onboarding/offboarding with correct ACLs.
•Maintain endpoint security through updates, patching, licensing verification, and endpoint health checks.
•Monitor hardware and software stock levels and place equipment order requests.
•Support infrastructure continuity by performing configuration backups, running monthly endpoint/infrastructure health check reports, and responding to SOC alerts with remedial actions.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Bachelor’s degree in information security or an IT-related field (or equivalent experience).
•1+ years of experience in IT support, resolving user-reported IT requests.
•Understanding of Microsoft Active Directory and Domains.
•Working knowledge of Office 365, Exchange Online, and Azure AD.
•Experience troubleshooting endpoint OS issues and supporting software/hardware on company devices.

Experience:1+ yearsIT support

Education:Bachelor's in Information security or IT-related matter

Skills:DocumentationOrganizational skillsCommunicationProblem-solvingRisk-based thinking

Certifications:Microsoft certification

Languages:EnglishArabic

Tech Stack:Microsoft Active DirectoryActive DirectoryDomainsOffice 365Exchange OnlineAzure ADMicrosoft certificationEndpoint OSTCP/IPDHCPDNSITILSOC alertsACLsAzureExchange

Company Brief

Help AG

Provides cybersecurity solutions and managed security services including MDR, SOC, threat intelligence, consulting, and compliance for enterprises across the Middle East and APAC. Offers integration, incident response, and risk-management services for complex IT environments.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Help AG

1 week ago

IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 57 minutes agoStatus: Live

Job Summary

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Support Help AG end users by solving tickets and reported issues, including responding to on-site incidents.
•Prepare new equipment (asset tagging, assignment, and tracking) and support user onboarding/offboarding with correct ACLs.
•Maintain endpoint security through updates, patching, licensing verification, and endpoint health checks.
•Monitor hardware and software stock levels and place equipment order requests.
•Support infrastructure continuity by performing configuration backups, running monthly endpoint/infrastructure health check reports, and responding to SOC alerts with remedial actions.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Bachelor’s degree in information security or an IT-related field (or equivalent experience).
•1+ years of experience in IT support, resolving user-reported IT requests.
•Understanding of Microsoft Active Directory and Domains.
•Working knowledge of Office 365, Exchange Online, and Azure AD.
•Experience troubleshooting endpoint OS issues and supporting software/hardware on company devices.

Experience:1+ yearsIT support

Education:Bachelor's in Information security or IT-related matter

Skills:DocumentationOrganizational skillsCommunicationProblem-solvingRisk-based thinking

Certifications:Microsoft certification

Languages:EnglishArabic

Tech Stack:Microsoft Active DirectoryActive DirectoryDomainsOffice 365Exchange OnlineAzure ADMicrosoft certificationEndpoint OSTCP/IPDHCPDNSITILSOC alertsACLsAzureExchange

Company Brief

Help AG

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website LinkedIn