Workday support analyst, 2PM -11PM IST (Remote, IND)

Crowdstrke
India
Workplace: RemoteFull timeFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Customer-focused","Strong written communication","Strong verbal communication","Organizational skills","Process improvement"]

Provide Workday Production Support for HR, Recruiting, and Finance teams by resolving cases within SLA targets. Perform light Workday configurations and enhancements, execute routine system tasks (e.g., security assignments, bulk transactions via EIBs), and support testing with UAT and deployment sign-off. Monitor integration errors, escalate technical issues, collect evidence for SOX controls, and drive continuous improvements to support workflows, documentation, and SOPs.

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Crowdstrke
Crowdstrke
1 month ago

Workday support analyst, 2PM -11PM IST (Remote, IND)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live

Job Summary

Provide Workday Production Support for HR, Recruiting, and Finance teams by resolving cases within SLA targets. Perform light Workday configurations and enhancements, execute routine system tasks (e.g., security assignments, bulk transactions via EIBs), and support testing with UAT and deployment sign-off. Monitor integration errors, escalate technical issues, collect evidence for SOX controls, and drive continuous improvements to support workflows, documentation, and SOPs.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Respond to and resolve Workday Production Support cases from HR, Talent Acquisition, and Finance teams while meeting SLA and case resolution targets.
  • •Perform light Workday configurations/enhancements (notifications, alerts, validations, help text, document updates, and business process modifications).
  • •Execute routine system tasks following SOPs, including security assignments, creating locations and cost centers, and processing bulk transactions via EIBs.
  • •Collect evidence for Workday SOX controls for Internal Audit.
  • •Test and validate configurations, coordinate UAT with requestors, obtain sign-off, and deploy changes to Production.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityWellness StipendPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •3+ years hands-on Workday HCM experience in a system support or analyst role, including functional knowledge and light configuration experience.
  • •1+ year hands-on Workday Recruiting experience to support recruiting workflows and troubleshoot common issues.
  • •Proven customer service excellence with strong written and verbal communication skills.
  • •Technical proficiency with EIB data loads, Excel for data analysis/manipulation, and ticketing systems.
  • •Bachelor's degree or equivalent experience in HR, Information Technology, Business Administration, or a related field.
Experience:3+ years
Education:Bachelor's
Skills:Customer-focusedStrong written communicationStrong verbal communicationOrganizational skillsProcess improvement
Tech Stack:Workday HCMWorkday RecruitingWorkday AbsenceTime TrackingEIBsExcelTicketing systemsSOPsWorkday CommunityIntegrations

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn