NTT

3 months ago

MS Engineer (L1)

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Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-line, cross-technology managed services as the first point of contact for clients. Monitor client infrastructure and solutions, proactively identify issues, investigate first-line incidents to find root causes, and resolve standard/low-complexity service requests. Support clients via phone, ITSM tickets, or chat, schedule maintenance windows for patching and configuration changes, and follow shift handover procedures for continuity. Contribute to knowledge articles and disaster recovery support/testing.

Location: Malaysia

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions and identify problems and errors before or as they occur.
•Investigate first-line incidents to identify root causes of incidents and problems.
•Provide telephonic or chat support to clients when required.
•Schedule and support maintenance windows for patching and configuration changes, and follow handover procedures for shift changes.
•Report and escalate incidents when necessary; update knowledge articles and support disaster recovery functions and tests.

Key Requirements

•Entry-level experience troubleshooting and providing security, network, data center, systems, or storage support in a medium to large ICT organization.
•Basic knowledge of management agents, redundancy concepts, and products in the supported technical domains (e.g., Security, Network, Data Centre, Telephony).
•Basic knowledge of ITIL processes.
•Strong ticket-handling discipline, following defined SOPs and resolving using knowledge articles and SOPs.
•Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

Experience:ICT servicesManaged services

Education:Bachelor's in IT/Computing

Skills:Client-centric approachCommunicationActive listeningDisciplinePositive outlook

Tech Stack:ITSMITILManagement agents

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT