Technical Support Engineer 1

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Troubleshooting"]

Provide enterprise technical support for Dell products in the MENA region, helping customers solve issues via phone, email, and online channels. Analyze product problems, diagnose remotely when critical, identify root causes, recommend solutions, and document findings. Collaborate with multi-functional teams, set customer expectations through issue prioritization, escalate appropriately, and feed Engineering with actionable feedback to improve product reliability and quality.

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FursaFursa
Dell
Dell
2 days ago

Technical Support Engineer 1

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide enterprise technical support for Dell products in the MENA region, helping customers solve issues via phone, email, and online channels. Analyze product problems, diagnose remotely when critical, identify root causes, recommend solutions, and document findings. Collaborate with multi-functional teams, set customer expectations through issue prioritization, escalate appropriately, and feed Engineering with actionable feedback to improve product reliability and quality.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve customer-reported issues while working with multi-functional teams.
  • •Provide feedback to Engineering to improve product quality and reliability.
  • •Determine issue priority levels and negotiate expectations with customers.
  • •Document relevant information and ensure timely, respectful customer communication.
  • •Drive operational excellence through quality closures and proper escalation of issues.

Key Requirements

  • •Excellent communication skills in Arabic and English.
  • •Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
  • •Knowledge of server and storage technologies, or ability to quickly learn new technologies.
  • •Good understanding of networking fundamentals (WAN/LAN, DNS, DHCP, firewall solutions, load balancing).
  • •Knowledge of current Server Operating Systems such as Windows and Linux.
Skills:CommunicationProblem-solvingTroubleshooting
Languages:ArabicEnglish
Tech Stack:WindowsLinuxDNSDHCPWANLANFirewallLoad balancing

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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