Forecasting Lead - Principal Associate

Discover Financial
Nottingham
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Stakeholder management","Team coaching","Collaboration","Problem-solving","Communication"]

Lead a small team responsible for producing end-to-end customer demand forecasts for operational contact-centre and back-office process areas. Own medium- and long-term forecasting, support operations budgeting and outlook refreshes with Finance, and use planning data, models, and insights to provide recommendations. Continuously improve forecast accuracy by reviewing tools and assumptions, and clearly communicate capacity plan outputs to stakeholders.

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Discover Financial
Discover Financial
18 hours ago

Forecasting Lead - Principal Associate

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead a small team responsible for producing end-to-end customer demand forecasts for operational contact-centre and back-office process areas. Own medium- and long-term forecasting, support operations budgeting and outlook refreshes with Finance, and use planning data, models, and insights to provide recommendations. Continuously improve forecast accuracy by reviewing tools and assumptions, and clearly communicate capacity plan outputs to stakeholders.
Location: Nottingham
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead a small team covering production of all forecasts across operations.
  • •Produce medium- and long-term customer demand forecasts for critical contact centre process areas and oversee back-office operations forecasts.
  • •Play a lead role in operations budgets and outlook refreshes by providing future volume demand views with Finance.
  • •Use planning data, models, and insight to provide recommendations and improve forecast quality and accuracy.
  • •Maintain collaborative stakeholder relationships and communicate capacity plan outputs effectively.

Pay and Benefits

Perks:PensionAnnual BonusPrivate MedicalSeason-ticket-loansCycle-to-workEnhanced Parental

Key Requirements

  • •Experience producing operational forecasts to deadlines in an operational environment.
  • •Understanding of complex Excel-based models to drive continuous improvement and solve problems.
  • •Experience coaching and managing a small team to maintain engagement and good customer service.
  • •Strong stakeholder management skills and ability to manage multiple stakeholders effectively.
  • •Ability to communicate capacity plan outputs clearly and in an easy-to-understand way.
Skills:Stakeholder managementTeam coachingCollaborationProblem-solvingCommunication
Tech Stack:Excel

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn