Head of Fraud Operations

SentiLink
United States
Workplace: RemoteFull timeUSD 180,000 - 240,000 annuallyFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Operational rigor","Analytical thinking","Cross-functional communication","Talent development","Ownership mindset"]

Lead SentiLink’s Fraud Intelligence Team (FIT) to evolve its operating model and deliver high-quality fraud labeling and actionable fraud intelligence. Set performance baselines and scalable quality assurance processes, reimagine workflows and tooling, and build talent programs that grow early-career fraud analysts. Measure impact on fraud prevention outcomes and partner cross-functionally with Product, R&D, Analytics, and GTM to turn frontline observations into business-changing insights.

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SentiLink
SentiLink
1 week ago

Head of Fraud Operations

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead SentiLink’s Fraud Intelligence Team (FIT) to evolve its operating model and deliver high-quality fraud labeling and actionable fraud intelligence. Set performance baselines and scalable quality assurance processes, reimagine workflows and tooling, and build talent programs that grow early-career fraud analysts. Measure impact on fraud prevention outcomes and partner cross-functionally with Product, R&D, Analytics, and GTM to turn frontline observations into business-changing insights.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Establish performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and business impact.
  • •Design and implement scalable quality assurance processes to continuously improve labeling accuracy and consistency.
  • •Reimagine FIT’s operating model, workflows, tooling, and team structure to improve efficiency, scalability, and outcomes.
  • •Build talent and progression programs for Fraud Intelligence Analysts, including hiring profiles, onboarding, training, and career development pathways.
  • •Develop measurement frameworks linking FIT activities to fraud prevention outcomes and launch initiatives that turn fraud observations into actionable insights across the company.

Pay and Benefits

Salary: USD 180,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveHome OfficeEquity

Key Requirements

  • •8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including people leadership experience.
  • •4+ years of management experience overseeing a team of Fraud Analysts.
  • •Demonstrated success leading operational teams with high-volume, quality-sensitive workflows and measurable business outcomes.
  • •Strong fraud judgment with interest in evolving fraud patterns, typologies, and prevention strategies.
  • •Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams.
Experience:8+ yearsIdentity verificationFraud operationsRisk managementTrust & safetyFraud intelligence
Skills:Operational rigorAnalytical thinkingCross-functional communicationTalent developmentOwnership mindset
Tech Stack:AIAutomationMachine learningData science

Company Brief

SentiLink
Provides machine learning-based identity verification and fraud prevention solutions to financial services companies, helping detect synthetic identities, account takeover, and payment fraud to reduce losses and onboarding risk.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Mateo, United States
Founded: 2017
WebsiteLinkedIn