Demandbase

4 weeks ago

Senior Customer Success Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Senior Customer Success Manager responsible for guiding strategic outcomes, retention, expansion, and executive engagement across Demandbase’s top customer relationships. Partner with Sales, Product, Support, and Marketing to drive adoption, mitigate risk, and deliver measurable business value through data-driven, consultative leadership with senior stakeholders.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own a portfolio of Demandbase's largest and most strategic customer relationships and drive adoption, value realization, retention, and growth.
•Develop trusted advisor relationships with executive stakeholders across Marketing, Sales, Revenue Operations, and Customer Success.
•Create and execute strategic success plans aligned to customer objectives and measurable outcomes, and lead executive reviews.
•Coordinate resources across Customer Success, Product, Support, Professional Services, Sales, and Marketing to ensure successful outcomes.
•Mentor and advocate for customers internally, influence roadmaps, and drive continuous improvement in customer programs.

Pay and Benefits

Perks:Remote Work

Key Requirements

•8+ years of experience in Customer Success, Strategic Account Management, Consulting, Revenue Operations, or related customer-facing SaaS roles.
•Proven success managing enterprise and strategic customer relationships with executive stakeholders.
•Strong consultative and executive communication skills, with experience influencing VP and C-level decision makers.
•Deep understanding of B2B go-to-market strategies, account-based marketing, demand generation, sales processes, and revenue operations.
•Experience working with CRM, marketing automation, sales engagement, intent, analytics, and revenue technology platforms.

Experience:8+ yearsSaaSB2BEnterprise software

Skills:CommunicationLeadershipStrategic thinkingMentoringNegotiation

Tech Stack:CRMMarketing automationSales engagementIntentAnalyticsRevenue technologies

Company Brief

Demandbase

Demandbase provides an account‑based go‑to‑market (GTM) platform combining account intelligence, B2B intent data, advertising, and AI to help enterprises identify, engage, and convert high‑value accounts and accelerate pipeline growth.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Demandbase

4 weeks ago

Senior Customer Success Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own a portfolio of Demandbase's largest and most strategic customer relationships and drive adoption, value realization, retention, and growth.
•Develop trusted advisor relationships with executive stakeholders across Marketing, Sales, Revenue Operations, and Customer Success.
•Create and execute strategic success plans aligned to customer objectives and measurable outcomes, and lead executive reviews.
•Coordinate resources across Customer Success, Product, Support, Professional Services, Sales, and Marketing to ensure successful outcomes.
•Mentor and advocate for customers internally, influence roadmaps, and drive continuous improvement in customer programs.

Pay and Benefits

Perks:Remote Work

Key Requirements

•8+ years of experience in Customer Success, Strategic Account Management, Consulting, Revenue Operations, or related customer-facing SaaS roles.
•Proven success managing enterprise and strategic customer relationships with executive stakeholders.
•Strong consultative and executive communication skills, with experience influencing VP and C-level decision makers.
•Deep understanding of B2B go-to-market strategies, account-based marketing, demand generation, sales processes, and revenue operations.
•Experience working with CRM, marketing automation, sales engagement, intent, analytics, and revenue technology platforms.

Experience:8+ yearsSaaSB2BEnterprise software

Skills:CommunicationLeadershipStrategic thinkingMentoringNegotiation

Tech Stack:CRMMarketing automationSales engagementIntentAnalyticsRevenue technologies

Company Brief

Demandbase

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 3.8

Website LinkedIn Glassdoor