Head of Customer Success
SnapMagic
Redwood City, San Francisco, Palo Alto, San Jose, San Mateo
Workplace: HybridFull timeUSD 140,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer-centric mindset","Executive stakeholder management","Commercial judgment","Operational mindset","High ownership"]Own the full customer experience—retention strategy, renewals, and expansion revenue—for an early-stage B2B SaaS platform used by electrical engineers. Build the customer success function from the ground up with playbooks, metrics, and scalable onboarding and health monitoring. Lead executive relationship management, diagnose technical issues with Product and Engineering, and help shape product direction in partnership with the founders.
