Customer Service Representative

Qureos
San Diego
Workplace: OnsiteFull timeUSD 25 - 30 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Conflict resolution","Organization","Ability to work under pressure"]

Serve as the first point of contact for customers, delivering prompt, professional support via phone, email, and live chat. Diagnose and resolve product or service issues by clarifying complaints, identifying causes, and explaining solutions. Accurately process orders, refunds, and exchanges, maintain detailed case records, and coordinate with internal teams while contributing feedback to improve customer service processes.

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FursaFursa
Qureos
Qureos
1 week ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for customers, delivering prompt, professional support via phone, email, and live chat. Diagnose and resolve product or service issues by clarifying complaints, identifying causes, and explaining solutions. Accurately process orders, refunds, and exchanges, maintain detailed case records, and coordinate with internal teams while contributing feedback to improve customer service processes.
Location: San Diego
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly and professionally to customer enquiries via phone, email, and live chat.
  • •Identify and assess customer needs to achieve satisfaction and resolution on first contact.
  • •Resolve product or service issues by clarifying complaints, determining causes, and explaining solutions.
  • •Process orders, refunds, and exchanges accurately with attention to detail.
  • •Maintain detailed records of customer interactions and coordinate with colleagues and other departments as needed.

Pay and Benefits

Salary: USD 25 - 30 hourly

Key Requirements

  • •Proven experience in a customer support or client service role.
  • •Excellent verbal and written communication skills with a professional, empathetic telephone manner.
  • •Strong problem-solving and conflict-resolution abilities.
  • •Proficiency with computers and navigating new software and systems.
  • •Exceptional organisational skills and ability to manage multiple tasks under pressure.
Skills:CommunicationProblem-solvingConflict resolutionOrganizationAbility to work under pressure
Tech Stack:PhoneEmailLive chat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn