Live Chat Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for customers via live chat, delivering prompt, accurate, and friendly support. Answer product, service, and order inquiries, resolve concerns with professionalism and empathy, and escalate complex issues as needed. Process customer requests, update account information, and document interactions in CRM/support systems. Collaborate with internal teams to achieve response-time, quality, and customer satisfaction goals in a fast-paced remote environment.

Location: Kansas City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries promptly through live chat.
•Provide accurate information on products, services, orders, and company policies.
•Resolve customer concerns with professionalism and empathy.
•Escalate complex issues to the appropriate department when necessary.
•Maintain detailed customer records using CRM and support systems while processing requests and documenting interactions accurately.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote WorkPaid Leave

Key Requirements

•High school diploma or equivalent; associate's or bachelor's degree is a plus.
•Previous experience in customer service, live chat support, call center, or administrative support is preferred.
•Excellent written communication, grammar, and typing skills.
•Strong attention to detail and problem-solving abilities.
•Proficiency in Microsoft Office Suite, Google Workspace, and CRM software.

Skills:CommunicationProblem-solvingMultitaskingAttention to detailEmpathy

Tech Stack:Microsoft Office SuiteGoogle WorkspaceCRM

Company Brief

Qureos

Website

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Qureos

6 days ago

Live Chat Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Kansas City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries promptly through live chat.
•Provide accurate information on products, services, orders, and company policies.
•Resolve customer concerns with professionalism and empathy.
•Escalate complex issues to the appropriate department when necessary.
•Maintain detailed customer records using CRM and support systems while processing requests and documenting interactions accurately.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote WorkPaid Leave

Key Requirements

•High school diploma or equivalent; associate's or bachelor's degree is a plus.
•Previous experience in customer service, live chat support, call center, or administrative support is preferred.
•Excellent written communication, grammar, and typing skills.
•Strong attention to detail and problem-solving abilities.
•Proficiency in Microsoft Office Suite, Google Workspace, and CRM software.

Skills:CommunicationProblem-solvingMultitaskingAttention to detailEmpathy

Tech Stack:Microsoft Office SuiteGoogle WorkspaceCRM

Company Brief

Qureos

Website