Aftersales Account Manager

Alfalaval
Saudi Arabia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-10 yearsEducation: bachelorsSkills: ["Customer focus","Commercial acumen","Networking","Negotiation","Accountability"]

Drive Alfa Laval’s service business within assigned energy key accounts in Saudi Arabia by owning customer relationships and converting service needs into profitable aftersales opportunities. Develop account strategies, grow installed-base penetration, and promote services including maintenance, spare parts, upgrades, refurbishments, service agreements, and digital services. Manage the sales pipeline and CRM discipline, lead commercial negotiations, and collaborate with service operations, field service, inside sales, and technical teams to ensure end-to-end execution.

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FursaFursa
Alfalaval
Alfalaval
15 hours ago

Aftersales Account Manager

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Last checked: 15 hours agoStatus: Live

Job Summary

Drive Alfa Laval’s service business within assigned energy key accounts in Saudi Arabia by owning customer relationships and converting service needs into profitable aftersales opportunities. Develop account strategies, grow installed-base penetration, and promote services including maintenance, spare parts, upgrades, refurbishments, service agreements, and digital services. Manage the sales pipeline and CRM discipline, lead commercial negotiations, and collaborate with service operations, field service, inside sales, and technical teams to ensure end-to-end execution.
Location: Saudi Arabia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and execute account strategies for assigned key customers to identify growth opportunities across Alfa Laval’s installed base.
  • •Drive service sales growth by promoting preventive/corrective maintenance, spare parts, upgrades, refurbishment, optimization, service agreements, and digital services.
  • •Own the customer relationship and account development process, building trusted relationships with decision makers and operational stakeholders.
  • •Convert customer needs into opportunities by managing the sales pipeline from lead qualification through quotation, negotiation, and order closure.
  • •Maintain CRM discipline and leverage market intelligence to identify emerging projects and events; lead commercial negotiations and follow-ups to maximize hit rate and margin.

Key Requirements

  • •5+ years of experience in sales, service sales, account management, or business development.
  • •Proven experience in Aftersales/Service Sales/Account Management/Business Development within the Saudi energy market.
  • •Strong understanding of industrial and energy-sector service sales, preferably across Oil & Gas, Petrochemical, Power, or related industries.
  • •Mechanical or Chemical Engineering degree (preferred).
  • •Strong planning, opportunity management, and business analytics capabilities with excellent networking, influencing, negotiation, and communication skills.
Experience:5-10 yearsOil & gasPetrochemicalEnergy
Education:Bachelor's
Skills:Customer focusCommercial acumenNetworkingNegotiationAccountability
Tech Stack:CRM

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn