Dell

15 hours ago

International Product Support Senior Principal Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a client-facing Windows Systems SME within Dell’s Client Solution Quality International Product Support (IPS) Engineering. Diagnose and remediate systemic issues in complex client/server environments, including BSODs, hangs, and performance bottlenecks using deep kernel-level expertise. Optimize stability and usability of mission-critical End User Computing (EUC) systems, lead defect/root-cause investigations, collaborate across technical support and engineering teams, and document solutions for process improvement.

Location: Malaysia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Represent the Voice of the Customer (VOC-U) in reactive and proactive work, including emergency on-site response for severe Windows system failures.
•Lead defect analysis and root cause analysis by parsing memory dumps and system logs to isolate faults in the kernel, third-party drivers, or hardware.
•Perform exhaustive performance analyses using Windows Performance Analyzer (WPA) and profiling tools to resolve bottlenecks across CPU, memory, disk I/O, and networking.
•Serve as the technical bridge between regional Technical Support, Product Group (PG) engineering, and technology partners to escalate and drive issues to resolution.
•Contribute to proactive engineering and quality improvement by supporting New Product Introduction (NPI) deliverables and documenting lessons learned and resolution strategies.

Travel: Low travel

Key Requirements

•Expert-level understanding of Windows OS internals (Kernel, Drivers, Memory Management, Registry, NTFS/ReFS), process/thread scheduling, the I/O stack, and DPC latency.
•High proficiency with Windows performance and debugging utilities, including WPR/WPA, Process Explorer, RAMMap, PerfMon, and WinDbg.
•Ability to diagnose power and thermal constraints by analyzing power schemes, GPU limits, fan curves, and thermal telemetry (e.g., HWInfo, Intel Power Gadget).
•Proficiency in PowerShell and batch scripting for automated telemetry collection; familiarity with Linux (CentOS/Ubuntu) fundamentals and CLI troubleshooting tools.
•Demonstrated experience (15+ years) in technical problem diagnosis and resolution in customer environments.

Experience:15+ yearsEnd user computingCustomer environments

Skills:CommunicationIssue diagnosisCross-functional collaborationInfluenceProcess improvement

Languages:US

Tech Stack:WindowsWindows OS architectureKernelDriversMemory ManagementRegistryNTFSReFSI/O stackDPC latencyWPRWPAProcess ExplorerRAMMapPerfMonWinDbgPowerShellBatch scriptingLinuxCentOS

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

15 hours ago

International Product Support Senior Principal Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Malaysia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Represent the Voice of the Customer (VOC-U) in reactive and proactive work, including emergency on-site response for severe Windows system failures.
•Lead defect analysis and root cause analysis by parsing memory dumps and system logs to isolate faults in the kernel, third-party drivers, or hardware.
•Perform exhaustive performance analyses using Windows Performance Analyzer (WPA) and profiling tools to resolve bottlenecks across CPU, memory, disk I/O, and networking.
•Serve as the technical bridge between regional Technical Support, Product Group (PG) engineering, and technology partners to escalate and drive issues to resolution.
•Contribute to proactive engineering and quality improvement by supporting New Product Introduction (NPI) deliverables and documenting lessons learned and resolution strategies.

Travel: Low travel

Key Requirements

•Expert-level understanding of Windows OS internals (Kernel, Drivers, Memory Management, Registry, NTFS/ReFS), process/thread scheduling, the I/O stack, and DPC latency.
•High proficiency with Windows performance and debugging utilities, including WPR/WPA, Process Explorer, RAMMap, PerfMon, and WinDbg.
•Ability to diagnose power and thermal constraints by analyzing power schemes, GPU limits, fan curves, and thermal telemetry (e.g., HWInfo, Intel Power Gadget).
•Proficiency in PowerShell and batch scripting for automated telemetry collection; familiarity with Linux (CentOS/Ubuntu) fundamentals and CLI troubleshooting tools.
•Demonstrated experience (15+ years) in technical problem diagnosis and resolution in customer environments.

Experience:15+ yearsEnd user computingCustomer environments

Skills:CommunicationIssue diagnosisCross-functional collaborationInfluenceProcess improvement

Languages:US

Tech Stack:WindowsWindows OS architectureKernelDriversMemory ManagementRegistryNTFSReFSI/O stackDPC latencyWPRWPAProcess ExplorerRAMMapPerfMonWinDbgPowerShellBatch scriptingLinuxCentOS

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor