Enterprise Account Operations Associate

Airbnb
London, Berlin, Paris
Workplace: HybridFull timeGBP 60,000 - 70,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Ownership mindset","Stakeholder management","Cross-functional collaboration","Project management","Analytical mindset"]

Support the Enterprise Account Management team by running day-to-day operations for an evolving portfolio of hotel groups. Help design and execute onboarding, rollout, and ongoing support processes at scale, improve workflows, and optimize supply. Coordinate cross-functional projects with internal and external stakeholders, use large datasets and reporting to track performance and surface opportunities, and partner to resolve operational issues.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airbnb
Airbnb
2 months ago

Enterprise Account Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support the Enterprise Account Management team by running day-to-day operations for an evolving portfolio of hotel groups. Help design and execute onboarding, rollout, and ongoing support processes at scale, improve workflows, and optimize supply. Coordinate cross-functional projects with internal and external stakeholders, use large datasets and reporting to track performance and surface opportunities, and partner to resolve operational issues.
Location: London, Berlin, Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support day-to-day operational management of enterprise hotel group partners across global markets.
  • •Coordinate and execute onboarding and rollout of new hotel groups and properties onto Airbnb.
  • •Build, document, and continuously improve operational processes and workflows.
  • •Use data and reporting to identify opportunities, track performance, and inform operational decisions.
  • •Manage projects with multiple internal and external stakeholders to ensure clear ownership, communication, and delivery.

Pay and Benefits

Salary: GBP 60,000 - 70,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years of experience in account operations, partner operations, sales operations, customer success operations, enterprise account support, or a related operational role.
  • •Experience creating, improving, or scaling operational processes and workflows.
  • •Comfort working in ambiguity where playbooks and processes are still evolving.
  • •Strong ownership mindset with the ability to make recommendations and challenge approaches constructively.
  • •Advanced Excel or Google Sheets skills with confidence working with large datasets; SQL or other data tools are a plus.
Experience:5+ years
Skills:Ownership mindsetStakeholder managementCross-functional collaborationProject managementAnalytical mindset
Languages:English
Tech Stack:ExcelGoogle SheetsSQL

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn