Service Lead

Edenred
Milan
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5-7 yearsSkills: ["Communication","Leadership","Problem-solving"]

Lead the application maintenance governance for digital platforms (web portals and mobile apps), ensuring stability, service quality, and continuous improvement. Coordinate internal teams and AMS vendors, manage incident response, and drive performance improvements with cross-functional stakeholders in a hybrid-remote Italian environment.

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Edenred
Edenred
3 months ago

Service Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead the application maintenance governance for digital platforms (web portals and mobile apps), ensuring stability, service quality, and continuous improvement. Coordinate internal teams and AMS vendors, manage incident response, and drive performance improvements with cross-functional stakeholders in a hybrid-remote Italian environment.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Governance L2 and continuous improvement coordination with development teams to prioritize performance and stability enhancements
  • •Coordinate with L1 on escalation, releases, and maintenance activities to improve signaling quality and impact management
  • •Vendor/AMS management including SLA/KPI monitoring, trend analysis, RCA, prioritization, and guiding bug fixing with Tech Leads
  • •Incident management and war room leadership including diagnostics, runbooks, workarounds, fixes/rollbacks, coordinating L2/L3 and providers, and updating risks and ETAs
  • •Monitoring and reporting through dashboards and weekly reports on support status and key operational metrics

Pay and Benefits

Perks:Health InsuranceLife InsuranceRemote WorkTicket RestaurantWelfare

Key Requirements

  • •5-7 years of experience in L2 operations on consumer or B2B digital products
  • •Experience on web portals and mobile applications
  • •Experience with hyperscalers (AWS or Azure; multi-cloud preferred)
  • •Solid knowledge of Incident, Problem and Change Management
  • •Experience with ticketing, reporting and monitoring tools
Experience:5-7 yearsDigital platformsConsumerB2BWeb portalsMobile apps
Skills:CommunicationLeadershipProblem-solving
Tech Stack:AWSAzureMulticloudObservabilityMonitoringTicketing

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn