Field Service Engineer - Columbia, South Carolina

Philips
Columbia
Workplace: RemoteFull timeUSD 35 - 54 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: associatesSkills: ["Customer service","Troubleshooting","Team collaboration","Process improvement","Safety compliance"]

Install, troubleshoot, service, and maintain diagnostic imaging equipment at customer sites, using technical knowledge to deliver strong customer relationship management and generate service revenue. Work with a regional team to improve processes and identify training gaps, complete administrative service documentation, and resolve electronic, network, and mechanical problems. The role requires about 70% travel across the geography with occasional overnight stays, plus flexible hours and safe handling of radiation sources.

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Philips
Philips
1 month ago

Field Service Engineer - Columbia, South Carolina

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Source: Company careers pageValidated by: Fursa AI
Last checked: 36 days agoStatus: Live

Job Summary

Install, troubleshoot, service, and maintain diagnostic imaging equipment at customer sites, using technical knowledge to deliver strong customer relationship management and generate service revenue. Work with a regional team to improve processes and identify training gaps, complete administrative service documentation, and resolve electronic, network, and mechanical problems. The role requires about 70% travel across the geography with occasional overnight stays, plus flexible hours and safe handling of radiation sources.
Location: Columbia
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide exceptional customer service by setting expectations, meeting arrival commitments, and addressing customer needs while generating service revenue.
  • •Diagnose and resolve equipment issues by completing preventive maintenance (PM), Field Change Orders (FCOs), installations, and related service tasks.
  • •Utilize required tools, support resources, and escalation processes to resolve customer and system problems within required time frames.
  • •Complete administrative and documentation duties in accordance with Philips and regulatory requirements (timesheets, work orders, expenses, installation and site/service documentation).
  • •Act as part of the regional work team to improve processes, identify training gaps, and increase capability across multiple modalities as needed.
Travel: High travel

Pay and Benefits

Salary: USD 35 - 54 hourly
Perks:Paid Leave401kHsaEquity

Key Requirements

  • •2+ years’ experience in diagnostic imaging field/hospital service or 4+ years in electromechanical industries; preferred experience in CT, IGT, or Ultrasound.
  • •Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment using necessary tools and test equipment.
  • •Associate Degree in electronics (or equivalent combination of education and experience).
  • •Familiarity with and ability to perform required physical, cognitive, and environmental job requirements for field service.
  • •Must be able to work in office/home/remote and in hospital/healthcare environments and follow flexible scheduling needs (e.g., shifts, weekends, on-call).
Experience:2+ yearsDiagnostic imagingElectromechanicalCTUltrasoundHospital-based service
Education:Associate's in electronics
Skills:Customer serviceTroubleshootingTeam collaborationProcess improvementSafety compliance
Certifications:CBETCRESBSEEBSEETBSMEBSMET
Tech Stack:CTIGTUltrasoundElectronicMechanicalNetworkingToolsTest equipment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn