Floor Manager (QA)

Power International Holding
Qatar
Full timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Communication","Attention to detail","Problem-solving"]

Oversee the dining area to ensure exceptional front-of-house service and efficient restaurant operations. Supervise and coordinate servers, hosts, and bartenders, manage dining room flow, seating, and reservations, and conduct pre-shift briefings. Handle guest inquiries and complaints, train and mentor staff on service standards and menu knowledge, and maintain cleanliness, health and safety compliance, and proper cash/alcohol service procedures. Coordinate with the kitchen to deliver timely service and monitor front-of-house inventory.

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Power International Holding
Power International Holding
1 month ago

Floor Manager (QA)

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Last checked: 14 hours agoStatus: Live

Job Summary

Oversee the dining area to ensure exceptional front-of-house service and efficient restaurant operations. Supervise and coordinate servers, hosts, and bartenders, manage dining room flow, seating, and reservations, and conduct pre-shift briefings. Handle guest inquiries and complaints, train and mentor staff on service standards and menu knowledge, and maintain cleanliness, health and safety compliance, and proper cash/alcohol service procedures. Coordinate with the kitchen to deliver timely service and monitor front-of-house inventory.
Location: Qatar
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Supervise and coordinate the front-of-house team (servers, hosts, and bartenders) to ensure smooth restaurant operations.
  • •Monitor and manage dining room flow, seating arrangements, and reservations to optimize table turnover and guest satisfaction.
  • •Train and mentor staff on service standards, menu knowledge, and customer interaction to uphold service quality.
  • •Handle guest inquiries, complaints, and special requests professionally and promptly to ensure positive experiences.
  • •Maintain cleanliness and organization in the dining area, ensuring compliance with health and safety standards; coordinate with the kitchen for timely food delivery and manage front-of-house supplies and cash/alcohol service procedures.

Key Requirements

  • •Minimum 5 years working experience and 3 years relevant working experience.
  • •In-depth knowledge of restaurant operations, front-of-house procedures, customer service standards, and dining room management.
  • •Strong leadership and interpersonal skills to manage and motivate front-of-house staff.
  • •Excellent communication skills to interact with guests, resolve issues, and coordinate with kitchen staff and management.
  • •ERP knowledge with preferably SAP functional skills.
Experience:5+ years
Education:Bachelor's in Hotel and Restaurant Management or Food and Beverage related course
Skills:LeadershipInterpersonal skillsCommunicationAttention to detailProblem-solving
Tech Stack:ERPSAP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website