Sr Account Manager-Phoenix

Fiserv
Arizona
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer service","Relationship management","Operational reporting","Cross-functional collaboration","Independent decision-making"]

Own an enterprise client relationship to ensure quality delivery and ongoing maintenance support for assigned products and services. Manage operational and technical relationships via in-person visits and calls, gain deep understanding of the client’s business and goals, and provide reporting on progress. Collaborate cross-functionally on incident response, process improvements, and standard operating procedures while maintaining compliance with audits and administrative requirements.

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Fiserv
Fiserv
4 days ago

Sr Account Manager-Phoenix

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own an enterprise client relationship to ensure quality delivery and ongoing maintenance support for assigned products and services. Manage operational and technical relationships via in-person visits and calls, gain deep understanding of the client’s business and goals, and provide reporting on progress. Collaborate cross-functionally on incident response, process improvements, and standard operating procedures while maintaining compliance with audits and administrative requirements.
Location: Arizona
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and manage operational and technical relationships through in-person visits and phone calls to support the client account plan
  • •Understand the client’s environment to ensure full utilization of solutions for maximum benefit
  • •Provide reporting on accomplishments and in-process activities
  • •Influence and work cross-functionally on critical initiatives such as incident response, process improvement, and standard operating procedures
  • •Maintain compliance with system audits, client profile updates, and other administrative duties to meet legal and contractual obligations
Travel: Medium travel

Key Requirements

  • •High School Diploma or equivalent experience
  • •3+ years’ experience in customer service
  • •Ability to travel up to 20%
  • •Bachelor’s degree
  • •Project Management experience
Experience:FintechPayments
Education:High School
Skills:Customer serviceRelationship managementOperational reportingCross-functional collaborationIndependent decision-making

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn