Z2_ServiceNow CMDB

NTT
Bengaluru, Karnataka
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Analytical","Documentation","Problem-solving","Communication","Stakeholder management","Independent work","Collaboration","Ownership","Attention to detail"]

Manage the end-to-end design, implementation, and ongoing maintenance of the ServiceNow CMDB, including CMDB data models, CI class structures, and CSDM-based relationships. Establish CMDB governance with data-quality checks, reconciliation rules, and compliance reporting aligned to ITIL. Lead Discovery and service-mapping automation using On-Prem/Cloud/OT, drive CMDB health KPIs and audits, and resolve source-data conflicts through analysis and reporting.

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FursaFursa
NTT
NTT
1 week ago

Z2_ServiceNow CMDB

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Job Summary

Manage the end-to-end design, implementation, and ongoing maintenance of the ServiceNow CMDB, including CMDB data models, CI class structures, and CSDM-based relationships. Establish CMDB governance with data-quality checks, reconciliation rules, and compliance reporting aligned to ITIL. Lead Discovery and service-mapping automation using On-Prem/Cloud/OT, drive CMDB health KPIs and audits, and resolve source-data conflicts through analysis and reporting.
Location: Bengaluru, Karnataka
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end design, implementation, and maintenance of the CMDB within the ServiceNow platform.
  • •Define and enforce CMDB data models, CI class structures, and relationship mappings based on CSDM and business/technical requirements.
  • •Establish CMDB governance including data-quality checks, reconciliation rules, and compliance reporting; resolve conflicts between data sources.
  • •Implement and manage Discovery (On-Prem and Cloud), service mapping, Integration Hub, and related ITOM modules to automate CI population.
  • •Build CMDB health dashboards/KPIs/audits, conduct data-quality analysis, and develop training materials and sessions for end users.

Key Requirements

  • •5+ years of IT experience with at least 5 years implementing and governing ServiceNow CMDB.
  • •Deep expertise in ServiceNow Discovery (On-Prem, Cloud Services & OT), Service Mapping, and integrations including Integration-Hub, WIZ.IO, and Tanium.
  • •Strong understanding of ITIL v3/v4, especially Configuration Management, Asset Management, and ITOM processes.
  • •Hands-on experience with ServiceNow CMDB data models (CI classes, relationships, service graph connectors) and troubleshooting Discovery (MID server, credential management, pattern development).
  • •Experience customizing CMDB workflows/business rules and implementing CMDB reconciliation logic using scripted REST APIs; regulated or large-scale enterprise experience preferred.
Experience:5+ yearsEnterprise ITServiceNow
Skills:AnalyticalDocumentationProblem-solvingCommunicationStakeholder managementIndependent workCollaborationOwnershipAttention to detail
Certifications:ServiceNow Certified System Administrator (CSA)Certified Implementation Specialist – Discovery (CIS-DISCO)ServiceNow CMDB & ITOM Implementation SpecialistITIL v3/v4 Foundation or higherServiceNow Service Mapping certification
Tech Stack:ServiceNowCMDBDiscoveryCSDMOn-PremCloud ServiceOTService MappingIntegration HubWIZ.IOTaniumITIL v3ITIL v4MID serverREST APIsIntegration frameworksService Graph ConnectorsCMDB health dashboardsITOMService Model

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn