Robinhood

4 weeks ago

Customer Experience Lead, Money

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead a Money/Credit customer experience team in a high-touch, in-person setting. Escalate complex banking and credit issues, coach agents, and drive readiness and process improvements to improve ASAT and QA metrics.

Location: Texas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Handle complex banking and credit escalations, resolving sensitive customer issues with empathy and precision.
•Drive team readiness and assist managers with day-to-day workflow management.
•Mentor and coach agents on the desk, focusing heavily on Interpersonal Communication, Coaching, and Change Resiliency.
•Serve as a deep subject matter expert on Robinhood’s credit and banking products.
•Actively participate in scenario-based coaching and interpersonal skills development for the team.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health Insurance401kLife InsuranceDisability Insurance

Key Requirements

•Deep subject matter expertise in banking and credit products.
•Strong communication, coaching, and change resiliency skills.
•Prior experience in an advanced service or lead capacity, demonstrating the ability to guide peers.
•Ability to quickly defuse customer anxiety through exceptional customer service skills.
•Strong critical thinking and logical problem-solving skills to isolate and resolve escalated issues.

Experience:FintechBankingFinance

Skills:CommunicationCoachingLeadershipProblem-solvingInterpersonal communication

Languages:English

Company Brief

Robinhood

Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn

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Robinhood

4 weeks ago

Customer Experience Lead, Money

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Texas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Handle complex banking and credit escalations, resolving sensitive customer issues with empathy and precision.
•Drive team readiness and assist managers with day-to-day workflow management.
•Mentor and coach agents on the desk, focusing heavily on Interpersonal Communication, Coaching, and Change Resiliency.
•Serve as a deep subject matter expert on Robinhood’s credit and banking products.
•Actively participate in scenario-based coaching and interpersonal skills development for the team.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health Insurance401kLife InsuranceDisability Insurance

Key Requirements

•Deep subject matter expertise in banking and credit products.
•Strong communication, coaching, and change resiliency skills.
•Prior experience in an advanced service or lead capacity, demonstrating the ability to guide peers.
•Ability to quickly defuse customer anxiety through exceptional customer service skills.
•Strong critical thinking and logical problem-solving skills to isolate and resolve escalated issues.

Experience:FintechBankingFinance

Skills:CommunicationCoachingLeadershipProblem-solvingInterpersonal communication

Languages:English

Company Brief

Robinhood

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn