AI- Led Data- Quality & Knowledge Management/Senior Associate Director

HSBC
Hyderabad
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Stakeholder management","Data governance","Data quality governance","Transformation planning","Cross-functional collaboration"]

Own AI-led data quality management across Service Management domains such as CMDB, incidents, problems, changes, service maps, and knowledge articles. Lead design of a Service Management knowledge foundation to enable context engineering, GenAI responses, discovery, impact analysis, and decision-making. Drive governance through standards, controls, scorecards, and remediation workflows, partnering with ServiceNow/ITSM, observability, platform engineering, and AI teams. Build AI data stewardship workflows and executive reporting aligned to audit, risk, and operational controls.

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FursaFursa
HSBC
HSBC
1 month ago

AI- Led Data- Quality & Knowledge Management/Senior Associate Director

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Last checked: 3 hours agoStatus: Live

Job Summary

Own AI-led data quality management across Service Management domains such as CMDB, incidents, problems, changes, service maps, and knowledge articles. Lead design of a Service Management knowledge foundation to enable context engineering, GenAI responses, discovery, impact analysis, and decision-making. Drive governance through standards, controls, scorecards, and remediation workflows, partnering with ServiceNow/ITSM, observability, platform engineering, and AI teams. Build AI data stewardship workflows and executive reporting aligned to audit, risk, and operational controls.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Director level

Key Responsibilities

  • •Own the strategy and execution for AI-led data quality management across Service Management data domains including CMDB, incidents, problems, changes, service maps, knowledge articles, ownership data, control attributes, and operational metadata.
  • •Lead the design of a Service Management knowledge foundation for context engineering, GenAI responses, service relationship discovery, impact analysis, and operational decision-making.
  • •Drive data quality governance by defining standards, controls, scorecards, ownership models, exception management, and remediation workflows.
  • •Partner with ServiceNow, CMDB, ITSM, Observability, Service Owners, Platform Engineering, and AI teams to improve data completeness, accuracy, consistency, timeliness, and lineage.
  • •Build and oversee AI data stewardship workflows, including automated recommendations, CI enrichment, knowledge-gap handling, duplicate detection, stale data identification, and ownership validation.

Key Requirements

  • •Strong understanding of ITSM, CMDB, ServiceNow, service mapping, knowledge management, incident/problem/change processes, and operational data models.
  • •Ability to connect technical data quality issues to business outcomes such as service availability, operational risk, faster RCA, better change decisions, and improved AI accuracy.
  • •Working knowledge of GenAI, context engineering, knowledge graphs, data stewardship, metadata management, and agentic AI workflows.
  • •Experience with data governance and data quality frameworks, including control design, dashboards, process automation, and cross-functional remediation.
  • •Ability to engage senior stakeholders and convert ambiguous operational issues into structured transformation plans.
Skills:Stakeholder managementData governanceData quality governanceTransformation planningCross-functional collaboration
Tech Stack:ServiceNowCMDBITSMObservabilityGenAIKnowledge graphsData stewardshipMetadata management

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn