Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Frontline technical support specialist delivering fast, empathetic resolutions across phone, email, and chat in a 24/7 environment. Collaborates with Technical Support, Product/Engineering, and cross‑domain teams to reduce transfers, perform remote device actions, meet SLA targets, and drive customer satisfaction from Mexico City office.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide multi‑channel frontline support (phone, email, chat): triage, basic troubleshooting, collect logs/screenshots, document clearly, and escalate only when warranted; maintain professional tone and adhere to documented processes.
•Maintain queue adherence and call handling excellence, use correct statuses and follow‑up processes to ensure timely closure.
•Deliver support across a broad number of technical issues and perform remote device actions and health checks to resolve customer issues.
•Engage escalation pathways: recognize P1/P2 workflows and communicate clear status/next steps with Technical Support and leadership.
•Meet priority and SLA expectations for first response and update cadence; proactively manage timelines with customers and internal teams.

Key Requirements

•Cross‑domain communication and strong problem‑solving skills; able to triage and document customer issues clearly in a case system.

Experience:LogisticsTransportationManufacturingField service

Skills:CommunicationEmpathyProblem-solvingTeamworkMultitasking

Languages:EnglishSpanish

Tech Stack:GenesysAmazon ConnectSalesforceAPIs

Company Brief

Gomotive

Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.

Industry: Supply Chain Technology

Website

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Gomotive

1 month ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide multi‑channel frontline support (phone, email, chat): triage, basic troubleshooting, collect logs/screenshots, document clearly, and escalate only when warranted; maintain professional tone and adhere to documented processes.
•Maintain queue adherence and call handling excellence, use correct statuses and follow‑up processes to ensure timely closure.
•Deliver support across a broad number of technical issues and perform remote device actions and health checks to resolve customer issues.
•Engage escalation pathways: recognize P1/P2 workflows and communicate clear status/next steps with Technical Support and leadership.
•Meet priority and SLA expectations for first response and update cadence; proactively manage timelines with customers and internal teams.

Key Requirements

•Cross‑domain communication and strong problem‑solving skills; able to triage and document customer issues clearly in a case system.

Experience:LogisticsTransportationManufacturingField service

Skills:CommunicationEmpathyProblem-solvingTeamworkMultitasking

Languages:EnglishSpanish

Tech Stack:GenesysAmazon ConnectSalesforceAPIs

Company Brief

Gomotive

Industry: Supply Chain Technology

Website