Spanish Customer Experience & Tech Support Advisor (Flexible Hours)

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Customer service","Problem-solving","Willingness to learn","Positive attitude"]

Deliver outstanding customer experiences by helping Spanish-speaking customers get the most from their devices and smart technology. Provide support via phone and email in Spanish and English, assist with product setup, and troubleshoot connectivity and basic technical issues. Work fixed daily shifts (10:00–19:00, Monday–Sunday) from the office in Sofia, with fully paid training, permanent contract, and structured career progression.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
4 days ago

Spanish Customer Experience & Tech Support Advisor (Flexible Hours)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver outstanding customer experiences by helping Spanish-speaking customers get the most from their devices and smart technology. Provide support via phone and email in Spanish and English, assist with product setup, and troubleshoot connectivity and basic technical issues. Work fixed daily shifts (10:00–19:00, Monday–Sunday) from the office in Sofia, with fully paid training, permanent contract, and structured career progression.
Location: Sofia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Support Spanish-speaking customers via phone and email in Spanish and English.
  • •Help customers with product setup and troubleshooting.
  • •Resolve connectivity and basic technical issues.
  • •Provide an outstanding customer experience in every interaction.
  • •Follow the assigned Monday-to-Sunday shift schedule from the office in Sofia.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveMeal Vouchers

Key Requirements

  • •Spanish proficiency at B2 level.
  • •English proficiency at B2 High (B2H) / C1 level.
  • •Excellent communication and customer service skills.
  • •Interest in technology and consumer electronics.
  • •Availability to work from the office in Sofia and follow the Monday-to-Sunday schedule between 10:00 and 19:00.
Skills:CommunicationCustomer serviceProblem-solvingWillingness to learnPositive attitude
Languages:SpanishEnglish
Tech Stack:Wi-FiMobile devicesConnectivity

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor