Guest Services (VB Amphitheater)

Live Nation Entertainment
Virginia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Judgment","Teamwork"]

Interact with guests at the VB Amphitheater by answering calls and in-person inquiries, resolving complaints, and providing accurate information about products and services. Adapt to customer needs to ensure understanding and appropriate action. Support customer retention through exemplary service and help solicit additional services or products while maintaining detailed records of interactions.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Guest Services (VB Amphitheater)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Interact with guests at the VB Amphitheater by answering calls and in-person inquiries, resolving complaints, and providing accurate information about products and services. Adapt to customer needs to ensure understanding and appropriate action. Support customer retention through exemplary service and help solicit additional services or products while maintaining detailed records of interactions.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Deliver exemplary customer service to maintain customer loyalty.
  • •Answer inbound calls and resolve guest/customer concerns by determining effective resolutions.
  • •Solicit sales of new or additional services or products.
  • •Provide information and take/enter/cancel orders or obtain complaint details by telephone or in person.
  • •Keep records of customer interactions, recording inquiries, complaints, and actions taken.

Key Requirements

  • •High School Diploma or equivalent
  • •At least 2 years of customer service and communications experience
  • •Strong verbal, written, and interpersonal communication skills
  • •Acute judgment with tact and diplomacy to resolve issues effectively
  • •Ability to work in a team and execute programs; position requires physical activity including walking, stairs, and lifting 50 lbs+
Education:High School
Skills:Customer serviceCommunicationProblem-solvingJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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