Technical Support - French Speaker

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Organizational skills","Interpersonal skills","Customer handling","Troubleshooting","Communication"]

Provide first-level technical support for Dell products, including troubleshooting and remote diagnostics for desktops, laptops, peripherals, and customized software solutions. Diagnose customer issues by investigating potential causes, recommend resolutions, and keep customers informed throughout incident resolution. Log and track solution details while following documented guidelines and procedures, supporting online and phone-based assistance for EMEA customers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dell
Dell
5 days ago

Technical Support - French Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide first-level technical support for Dell products, including troubleshooting and remote diagnostics for desktops, laptops, peripherals, and customized software solutions. Diagnose customer issues by investigating potential causes, recommend resolutions, and keep customers informed throughout incident resolution. Log and track solution details while following documented guidelines and procedures, supporting online and phone-based assistance for EMEA customers.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level technical support for Dell products via online and phone channels.
  • •Use troubleshooting techniques and tools to identify technical defects and issues.
  • •Assign incidents and follow documented guidelines and procedures.
  • •Support customers through problem resolution and keep them updated during the incident lifecycle.
  • •Clearly log and track solution details to maintain and update the customer database.

Key Requirements

  • •Fluent communication skills in French.
  • •Minimum of 1-year related experience in Technical Support.
  • •Ability to analyze and solve technical problems using troubleshooting skills.
  • •Good organizational and interpersonal skills.
  • •Excellent telephone and customer handling skills.
Experience:1+ years
Skills:Organizational skillsInterpersonal skillsCustomer handlingTroubleshootingCommunication
Languages:French

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor