Samsara

1 day ago

Bilingual Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 32 minutes agoStatus: Live

Job Summary

Provide exceptional support to customers for rapidly growing service solutions, handling complex account issues and escalations related to billing, contract renewals, cancellations, and Samsara products. Resolve cases across phone, chat, and email with strong communication and problem-solving, manage high-volume workloads, and document account details. Support and mentor CSS II team members and help drive cross-functional initiatives by identifying customer trends and improving support processes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products/services.
•Provide guidance and mentorship to CSS II team members to enhance performance and efficiency.
•Handle complex cases across phone, email, chat, and other channels with exceptional communication and problem-solving.
•Manage and prioritize a high-volume workload, including escalations and urgent requests, to ensure timely, accurate resolution.
•Lead or participate in cross-functional initiatives to improve customer experience, identify trends, and contribute to support process best practices.
•Champion and embed Samsara’s cultural principles as the team scales.

Pay and Benefits

Salary: USD 43,435 - 58,400 annually

Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

•3+ years of customer-facing experience in a contact center environment, including handling escalated cases and complex interactions.
•Full bilingual proficiency in English/Spanish.
•Experience handling service requests related to billing, RMA, cancellations, and renewals (or customer success management/specialist roles).
•Proficiency with ticketing systems such as Zendesk, Salesforce, or ServiceCloud, including advanced troubleshooting and documentation.
•Technical aptitude with macOS and the ability to learn new tools, plus availability for flexible hours (including nights/weekends).

Experience:3+ yearsCustomer supportContact centerCustomer escalationsBilling support

Skills:CommunicationProblem-solvingOrganizational skillsMentorshipCustomer focus

Languages:EnglishSpanishFrenchGerman

Tech Stack:ZendeskSalesforceServiceCloudMacOS

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

1 day ago

Bilingual Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 32 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products/services.
•Provide guidance and mentorship to CSS II team members to enhance performance and efficiency.
•Handle complex cases across phone, email, chat, and other channels with exceptional communication and problem-solving.
•Manage and prioritize a high-volume workload, including escalations and urgent requests, to ensure timely, accurate resolution.
•Lead or participate in cross-functional initiatives to improve customer experience, identify trends, and contribute to support process best practices.
•Champion and embed Samsara’s cultural principles as the team scales.

Pay and Benefits

Salary: USD 43,435 - 58,400 annually

Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

•3+ years of customer-facing experience in a contact center environment, including handling escalated cases and complex interactions.
•Full bilingual proficiency in English/Spanish.
•Experience handling service requests related to billing, RMA, cancellations, and renewals (or customer success management/specialist roles).
•Proficiency with ticketing systems such as Zendesk, Salesforce, or ServiceCloud, including advanced troubleshooting and documentation.
•Technical aptitude with macOS and the ability to learn new tools, plus availability for flexible hours (including nights/weekends).

Experience:3+ yearsCustomer supportContact centerCustomer escalationsBilling support

Skills:CommunicationProblem-solvingOrganizational skillsMentorshipCustomer focus

Languages:EnglishSpanishFrenchGerman

Tech Stack:ZendeskSalesforceServiceCloudMacOS

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn