NTT

2 weeks ago

Helpdesk Senior Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide on-site IT service desk support to end users in Guadalajara, handling device, application, and process issues. Record, update, and escalate tickets promptly, support user onboarding, and collaborate with internal IT teams on system testing, integration, and maintenance. Help identify new IT tools, recommend and implement process improvements, and troubleshoot problems across Windows and macOS environments plus Google and Microsoft productivity tools, while working rotating shifts on a weekly schedule.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver IT service desk support, guidance, and training for end-user devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end users.
•Coordinate with internal IT teams on system testing, integration, and maintenance.
•Discover and implement process and technology improvements, including evaluating new IT tools for business and internal teams.

Key Requirements

•Provide exceptional IT service desk support, guidance, and training to end users.
•Excellent English written and verbal communication skills, with strong stakeholder communication.
•Exceptional customer service skills and comfort working independently in a diverse global team.
•Strong troubleshooting skills for bug finding and resolution.
•Knowledge of IT software and hardware troubleshooting across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10Win 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT