Client Success Manager

WebMD
Newark
Workplace: OnsiteFull timeUSD 70,000 - 80,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-4 yearsEducation: bachelorsSkills: ["Communication","Negotiation","Organization","Client management","Problem-solving"]

Client Success Manager to build and sustain strong relationships with Medscape accounts, oversee day-to-day delivery of Medscape solutions to healthcare clients, collaborate with Sales to meet client objectives, and ensure timely, high-quality execution while continuously improving efficiency and client experience at a leading medical information platform.

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FursaFursa
WebMD
WebMD
8 months ago

Client Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Client Success Manager to build and sustain strong relationships with Medscape accounts, oversee day-to-day delivery of Medscape solutions to healthcare clients, collaborate with Sales to meet client objectives, and ensure timely, high-quality execution while continuously improving efficiency and client experience at a leading medical information platform.
Location: Newark
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Foster and nurture strong client relationships
  • •Support overall client satisfaction by providing the highest caliber customer-service experience
  • •Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives
  • •Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance
  • •Maintain clear, consistent communication with clients, preparing and distributing key materials such as kick-off documents, status reports, contact reports, and follow-up communication

Pay and Benefits

Salary: USD 70,000 - 80,000 annually
Perks:Health Insurance401kRetirementLife InsuranceDisability InsuranceCommuter Benefits

Key Requirements

  • •Bachelor’s degree preferred or related experience
  • •3-4 years in digital, agency and healthcare experience
  • •1-2 years in Account Management or Client Service
  • •Experience in pharmaceutical/HCP advertising or healthcare is strongly desired; equivalent regulated-industry experience may substitute
  • •Familiarity with HCP-based clients including MLR process and understanding of digital advertising
Experience:3-4 yearsHealthcareDigital advertising
Education:Bachelor's
Skills:CommunicationNegotiationOrganizationClient managementProblem-solving
Languages:English
Tech Stack:CRMDigital advertisingHCP advertisingMLR

Company Brief

WebMD
Operates a leading online health information and health services platform offering medical news, symptom checkers, drug information, and physician directory services to consumers and healthcare professionals.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: New York, United States
Founded: 1996
WebsiteLinkedIn