Senior Product Manager, Operations
SoFi Technologies
Seattle, San Francisco
Workplace: OnsiteFull timeUSD 144,000 - 247,500 annuallyFunction: Product ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Product judgment","Proactive mindset","Customer-first","Analytical thinking","Cross-functional collaboration"]Own the vision, strategy, and delivery of operations and support platform capabilities that scale efficient, high-quality member experiences. Drive improvements across self-service, agent tooling, workflow automation, case management, and omnichannel support by partnering with Support Operations, Engineering, Design, Data, and Product. Define success metrics, measure impact on operational efficiency and platform performance, and balance member, agent, business, and technical needs to deliver scalable end-to-end support.
