Lead Teller

KeyCorp
Columbus
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Client relationship skills","Leadership","Teamwork","Organizational skills","Time management"]

Serve as a trusted, in-branch problem solver and primary troubleshooter for complex client service issues. Provide exceptional teller service while coaching tellers to ensure accurate, compliant transaction processing, cash drawer balancing, and adherence to audit and security controls. Listen for financial wellness opportunities, transition clients to bankers, use financial wellness tools, and support branch operational standards and training initiatives.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
KeyCorp
KeyCorp
6 days ago

Lead Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a trusted, in-branch problem solver and primary troubleshooter for complex client service issues. Provide exceptional teller service while coaching tellers to ensure accurate, compliant transaction processing, cash drawer balancing, and adherence to audit and security controls. Listen for financial wellness opportunities, transition clients to bankers, use financial wellness tools, and support branch operational standards and training initiatives.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coach and ensure efficient, effective, and accurate performance of teller functions in an in-person branch setting.
  • •Identify and resolve more complex client servicing issues and provide distinctive client experience.
  • •Listen for financial wellness opportunities during client conversations and transition clients to a banker; support clients with financial wellness tools.
  • •Manage day-to-day teller line operations, including teller scheduling, observing/coaching, and overseeing branch operational standards and compliance.
  • •Follow compliance, audit, and security procedures, including cash drawer balancing; review and maintain knowledge of product guides, fees, and policies.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •3+ years of demonstrated superior client relationship skills.
  • •3+ years of experience in cash handling.
  • •Working knowledge of PC with Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, and foster teamwork.
  • •Demonstrated organizational skills while managing multiple tasks.
Education:High School
Skills:Client relationship skillsLeadershipTeamworkOrganizational skillsTime management
Certifications:Notary License
Tech Stack:WindowsPC

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn