ServiceNow Developer

NTT
Delhi
Workplace: RemoteFull timeFunction: Software EngineeringExperience: 5+ yearsSkills: ["Strategic thinking","Communication","Presentation","Stakeholder management","Independent work","Prioritization"]

Lead and deliver complex ServiceNow implementations, focusing on CSM capabilities such as Case Management, Knowledge Management, Entitlements, and Customer Onboarding. Design scalable solutions aligned with enterprise architecture, model case lifecycle and customer workflows, and architect real-time integrations across CRM, ERP, finance systems, and third-party platforms. Work with REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows, applying ITIL-aligned ITSM processes.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow Developer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead and deliver complex ServiceNow implementations, focusing on CSM capabilities such as Case Management, Knowledge Management, Entitlements, and Customer Onboarding. Design scalable solutions aligned with enterprise architecture, model case lifecycle and customer workflows, and architect real-time integrations across CRM, ERP, finance systems, and third-party platforms. Work with REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows, applying ITIL-aligned ITSM processes.
Location: Delhi
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
  • •Build integrations using REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows, including interoperability across platforms.
  • •Apply ITSM process knowledge (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
  • •5+ years of experience in ServiceNow with 4+ years of CSM experience.
  • •Proven track record delivering ServiceNow implementations in enterprise environments.
  • •Should be CIS–CSM certified.
  • •Strong understanding of ServiceNow architecture and data model.
Experience:5+ yearsServiceNowCSMITSMITIL
Education:
Skills:Strategic thinkingCommunicationPresentationStakeholder managementIndependent workPrioritization
Certifications:CIS - CSM
Tech Stack:ServiceNowCSMCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingRESTSOAPAPIsIntegrationHubMID ServerFlow DesignerServiceNow StudioJavaScriptGlideScriptAgileDevOpsCRMERPITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn