PRADA Client Advisor, Milano

Prada Group
Milan
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Teamwork","Clienteling","Problem-solving","Self-motivation","Resilience"]

Deliver an exceptional luxury client experience by acting as a brand ambassador who conveys brand philosophy and values. Maximize individual and team sales through personalized service, capturing client data into the CRM, and applying an omnichannel mindset. Proactively cross-sell across departments, maintain shop-floor and visual standards, prevent product theft, and handle complaints in coordination with your line manager while staying current on fashion trends and competitors.

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Prada Group
Prada Group
7 hours ago

PRADA Client Advisor, Milano

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Deliver an exceptional luxury client experience by acting as a brand ambassador who conveys brand philosophy and values. Maximize individual and team sales through personalized service, capturing client data into the CRM, and applying an omnichannel mindset. Proactively cross-sell across departments, maintain shop-floor and visual standards, prevent product theft, and handle complaints in coordination with your line manager while staying current on fashion trends and competitors.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Place the customer at the center by creating a welcoming environment and providing excellent in-store service aligned to the client journey.
  • •Capture customer data into the Company CRM to connect, maintain, and develop relationships and future opportunities.
  • •Embrace an omnichannel mindset and cross-sell with other departments to maximize sales opportunities, KPIs, and individual targets.
  • •Maintain shop floor and visual display standards in compliance with operational guidelines and stock procedures, while contributing to security and preventing product thefts.
  • •Handle customer complaints effectively by liaising with the line manager when necessary, and demonstrate strong brand and product knowledge.

Key Requirements

  • •Passion for selling and store/clienteling, with curiosity for luxury/fashion, art, and design.
  • •Experience building long-lasting relationships with clients and delivering a memorable luxury experience.
  • •Strong communication and interpersonal skills, able to work both in a team and independently.
  • •Ambition, resilience, self-motivation, and a result-driven approach with problem-solving mindset.
  • •Knowledge and passion for the managed product category and ability to stay up to date on fashion trends and competitors.
Experience:LuxuryFashionRetail
Skills:CommunicationInterpersonal skillsTeamworkClientelingProblem-solvingSelf-motivationResilience
Languages:English
Tech Stack:CRM

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn