Associate Account Director

Later
Boston, Los Angeles, New York, Vancouver
Workplace: HybridFull timeUSD 120,000 - 200,000 annuallyFunction: Executive & General ManagementSkills: ["Account management","Relationship building","Organizational discipline","Communication","Forecasting"]

Own retention, renewals, and expansion for a portfolio of mid-market and lower-tier enterprise customers, driving Net Revenue Retention through growth plans, services expansion, and repeat campaign business. Manage renewal pipelines and accurate forecasts, identify churn risks early, and lead strategic business reviews and stakeholder engagements. Coordinate cross-functionally with Sales, Services, Product, and Finance to ensure campaigns deliver measurable customer impact and reduce client escalations.

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FursaFursa
Later
Later
2 weeks ago

Associate Account Director

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Last checked: 21 hours agoStatus: Live

Job Summary

Own retention, renewals, and expansion for a portfolio of mid-market and lower-tier enterprise customers, driving Net Revenue Retention through growth plans, services expansion, and repeat campaign business. Manage renewal pipelines and accurate forecasts, identify churn risks early, and lead strategic business reviews and stakeholder engagements. Coordinate cross-functionally with Sales, Services, Product, and Finance to ensure campaigns deliver measurable customer impact and reduce client escalations.
Location: Boston, Los Angeles, New York, Vancouver
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Own and execute growth plans across assigned accounts to drive repeat campaign business and long-term partnership growth.
  • •Manage day-to-day commercial management including renewal timelines, opportunity tracking, and pipeline hygiene.
  • •Identify expansion opportunities within accounts and surface risks or opportunities with leadership on complex/high-value matters.
  • •Coordinate with Services, Sales, and Delivery teams to ensure engagements and campaigns launch successfully and drive customer impact.
  • •Lead strategic customer engagement through business reviews, account stakeholder management, mutual success plans, and ongoing value articulation.

Pay and Benefits

Salary: USD 120,000 - 200,000 annually

Key Requirements

  • •7-9+ years of agency account management, client services, or campaign leadership experience with responsibility for client retention and revenue growth.
  • •Influencer marketing experience, including creator strategy, campaign development/execution, measurement, and delivery complexities for creator-led programs.
  • •Ability to manage multiple client relationships, balance competing priorities, and coordinate cross-functional delivery teams in a fast-paced environment.
  • •Strong organizational/operational discipline managing pipelines, forecasts, and account plans.
  • •Strong communication skills for stakeholder relationship building and presenting clear business value and impact.
Experience:Influencer marketingAgency account managementClient servicesCampaign leadership
Skills:Account managementRelationship buildingOrganizational disciplineCommunicationForecasting
Languages:English
Tech Stack:CRMAIAutomation

Company Brief

Later
Provides a visual social media planning, scheduling, and analytics platform that helps brands, creators, and agencies manage Instagram, TikTok, and other social channels. Offers content calendar, media library, and performance insights to streamline social publishing workflows.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Vancouver, Canada
Founded: 2014
Website