AI Enablement Lead

Hazel
New York
Workplace: HybridFull timeUSD 115,000 - 145,000 annuallyFunction: Data Science & Machine LearningExperience: 2-5 yearsSkills: ["Fast learning","Communication","Teaching","Data troubleshooting","Lead technical discussions"]

Implement Hazel for top consumer brands by translating customer requests into scoped product feature requests for engineering. Own the post–go-live relationship, troubleshooting metric issues and diagnosing whether the cause is data, product, or definition. Build internal tools for diagnostics, alerts, and performance evaluation, and create scalable enablement content (courses, onboarding, training) to help teams adopt Hazel effectively. Travel onsite to support key customers.

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Hazel
Hazel
2 days ago

AI Enablement Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Implement Hazel for top consumer brands by translating customer requests into scoped product feature requests for engineering. Own the post–go-live relationship, troubleshooting metric issues and diagnosing whether the cause is data, product, or definition. Build internal tools for diagnostics, alerts, and performance evaluation, and create scalable enablement content (courses, onboarding, training) to help teams adopt Hazel effectively. Travel onsite to support key customers.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Implement Hazel for successful brands and ensure customer success with Hazel and AI.
  • •Turn customer requests into scoped product feature requests for the engineering team.
  • •Develop internal tools for diagnosing issues, building alerts, and evaluating Hazel’s performance.
  • •Own the relationship after go-live, responding when metrics look wrong and determining whether issues stem from data, product, or metric definitions.
  • •Build the enablement layer at scale (courses, onboarding curriculum, and training materials) and travel onsite to learn customer workflows and systems.
Travel: Medium travel

Pay and Benefits

Salary: USD 115,000 - 145,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •2–5 years of experience
  • •Extremely fast learners who can switch between stakeholders and technical discussions
  • •Ability to teach people from any background and present in front of groups of 100+
  • •Comfortable with data as a user; can spot incorrect numbers and diagnose root cause
  • •Nice to have: e-commerce/DTC or retail experience and comfort writing SQL
Experience:2-5 yearsE-commerceDTCRetailAI
Skills:Fast learningCommunicationTeachingData troubleshootingLead technical discussions
Tech Stack:SQLShopifyKlaviyoAmazonMeta

Company Brief

Hazel
Develops an AI-driven platform for automated document understanding, data extraction, and knowledge management to help organizations streamline workflows, classify unstructured information, and surface actionable insights across enterprise systems.
Industry: Enterprise Software
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