Lead Customer Success Manager / Migration Expert (Remote)

GovCIO
United States
Workplace: RemoteFull timeUSD 185,000 - 205,000 annuallyFunction: Customer Success & Account ManagementExperience: 15+ yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Analytical thinking","Communication","Customer service"]

Lead a VA Data Modernization customer success function by overseeing a CSM team and acting as an individual contributor for onboarding, support intake, and user enablement. Own executive reporting, success plans, and stakeholder/risk documentation while coordinating white-glove support with Databricks and customer enablement teams. Serve as the primary support “front door,” manage access/provisioning workflows (including NDS privileges), triage recurring issues, and help workgroups migrate and decommission resources.

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FursaFursa
GovCIO
GovCIO
2 days ago

Lead Customer Success Manager / Migration Expert (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead a VA Data Modernization customer success function by overseeing a CSM team and acting as an individual contributor for onboarding, support intake, and user enablement. Own executive reporting, success plans, and stakeholder/risk documentation while coordinating white-glove support with Databricks and customer enablement teams. Serve as the primary support “front door,” manage access/provisioning workflows (including NDS privileges), triage recurring issues, and help workgroups migrate and decommission resources.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Oversee the CSM team and manage the portfolio of internal customers by building deep relationships across organizations.
  • •Provide expert customer support for VA Data Modernization, serving as the primary front door for onboarding, intake, and a smooth user experience.
  • •Lead executive reporting and maintain success documentation (success plans, stakeholder maps, risk flags, account pulses, next steps).
  • •Support access and provisioning workflows, including validating NDS privileges for fast-track users and helping users understand cloud data environments, tools, and workspace functionality.
  • •Identify blockers and inefficiencies in intake/support, triage recurring issues, coordinate with SMEs for white-glove support, and support migration and post-migration decommissioning activities.

Pay and Benefits

Salary: USD 185,000 - 205,000 annually

Key Requirements

  • •15+ years of relevant experience (or commensurate expertise).
  • •10+ years in customer success, account management, or related work, with a track record managing technical products for enterprise accounts and driving business outcomes.
  • •Ability to build and navigate relationships across complex organizations internally and with customers.
  • •Proficiency with PowerPoint templates, spreadsheets with pivot tables, and connecting to databases to build queries.
  • •Experience with user onboarding and access provisioning workflows; strong troubleshooting and communication skills.
Experience:15+ yearsVeterans Affairs (VA)Data modernizationCustomer successEnterprise accounts
Education:Bachelor's
Skills:Relationship buildingProblem-solvingAnalytical thinkingCommunicationCustomer service
Tech Stack:PowerPointSpreadsheetsPivot tablesDatabasesSQL (queries)DatabricksDevTestNDS

Eligibility

Security Clearance:Suitability/Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn