Technical Product Marketing Manager, AI

Freshworks
San Mateo
Workplace: HybridFull timeUSD 160,000 - 200,000 annuallyFunction: Marketing & GrowthExperience: 5+ yearsSkills: ["Communication","Written communication","Bias toward investigating","Technical buyer advocacy","Point of view"]

Own the technical narrative for AI-powered IT service management, ensuring Freshservice AI messaging matches what the product truly does. Author scrutiny-ready technical content (architecture explainers, evaluation narratives, whitepapers, and integration guides) and enable technical teams with materials for evaluations, POCs, and security/architecture reviews. Partner with Product Management and Engineering, bring buyer feedback into the roadmap, and represent Freshworks through webinars and industry events.

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FursaFursa
Freshworks
Freshworks
2 days ago

Technical Product Marketing Manager, AI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the technical narrative for AI-powered IT service management, ensuring Freshservice AI messaging matches what the product truly does. Author scrutiny-ready technical content (architecture explainers, evaluation narratives, whitepapers, and integration guides) and enable technical teams with materials for evaluations, POCs, and security/architecture reviews. Partner with Product Management and Engineering, bring buyer feedback into the roadmap, and represent Freshworks through webinars and industry events.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Own the technical narrative for AI across Freshservice, including agent behavior, grounding in the right context, and how quality is measured.
  • •Author technical content that holds up under scrutiny, such as architecture explainers, deep-dive blogs, whitepapers, evaluation narratives, and integration guides.
  • •Enable technical field teams by building materials for technical evaluations, POCs, and security/architecture reviews.
  • •Support customer and prospect conversations when technical depth is decisive, including evaluations, advisory boards, analyst briefings, and customer interviews.
  • •Partner with Product Management and Engineering across the lifecycle to translate technical decisions into customer value and feed buyer feedback back to the roadmap.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually
Equity and Bonus:Equity
Perks:DentalHealth InsuranceVisionDisability InsuranceLife InsurancePaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental LeaveEspp

Key Requirements

  • •5+ years in product marketing, technical marketing, solutions engineering, or another technical customer-facing role in B2B SaaS.
  • •Real fluency in modern AI systems, including agent frameworks and orchestration, tool-calling and MCP, retrieval and grounding, evaluation and quality measurement, and trade-offs among cost, latency, and accuracy.
  • •Comfort working hands-on in product and demo environments by configuring workflows, running prompts, and probing edge cases.
  • •Published technical writing, talks, repos, or shipped side projects demonstrating how you think.
  • •Proven ability to write clearly for technical readers and credibility with engineers in architecture reviews.
Experience:5+ yearsB2B SaaS
Skills:CommunicationWritten communicationBias toward investigatingTechnical buyer advocacyPoint of view
Languages:English
Tech Stack:AIAgent frameworksOrchestrationTool-callingMCPRetrievalData groundingEvaluationQuality measurementFine-tuningWorkflowsPromptsITSM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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