Helpdesk Technician Intern

BlueCat Networks
Belgrade
Workplace: HybridContractFunction: Field Service, Maintenance & Skilled TradesEducation: bachelorsSkills: ["Communication","Customer service","Patience","Troubleshooting"]

Provide first-line IT helpdesk support for BlueCat staff by handling incoming tickets and assisting users via messaging or video conferencing. Troubleshoot issues using diagnostic techniques, gather details from end users, and escalate unresolved problems to the next support level. Own device and account support tasks such as asset tracking, laptop and printer issues, and documentation, while performing OS and third-party software installations and upgrades, and prioritizing requests by severity.

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FursaFursa
BlueCat Networks
BlueCat Networks
11 months ago

Helpdesk Technician Intern

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-line IT helpdesk support for BlueCat staff by handling incoming tickets and assisting users via messaging or video conferencing. Troubleshoot issues using diagnostic techniques, gather details from end users, and escalate unresolved problems to the next support level. Own device and account support tasks such as asset tracking, laptop and printer issues, and documentation, while performing OS and third-party software installations and upgrades, and prioritizing requests by severity.
Location: Belgrade
Workplace: Hybrid
Employment Type: Contract
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Intern level

Key Responsibilities

  • •Act as the main point of contact for in-person/remote technical assistance using the ticketing system, messaging system, or video conferencing platform.
  • •Troubleshoot problems using diagnostic techniques and follow up with end users for additional details.
  • •Handle asset tracking and support tasks including Windows laptops, Apple MacBook laptops, printer issues, account management, and how-to documentation.
  • •Install and upgrade operating systems (Windows, Mac OSX, Linux) and set up third-party software (e.g., VMware, O365).
  • •Prioritize incoming tickets by severity, accurately log detailed notes, and direct unresolved issues to the next level support or internal team.

Key Requirements

  • •Have a relevant university degree or college diploma.
  • •Good knowledge of Microsoft Windows 10, Apple OSX, and Linux (Linux is a bonus).
  • •Strong working knowledge of Office 365 for Windows and OSX.
  • •Be willing to learn and grow in the IT department by completing certifications.
  • •Must be able to lift heavy equipment (10–30 LBS).
Education:Bachelor's
Skills:CommunicationCustomer servicePatienceTroubleshooting
Languages:English
Tech Stack:Windows 10Apple OSXLinuxMicrosoft Office 365VMwareTicketing systemVideo conferencing

Company Brief

BlueCat Networks
Provides enterprise DNS, DHCP and IP address management (DDI) solutions that enable centralized network control, automation, and security for large organizations and service providers across cloud, hybrid, and on-premises environments.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Toronto, Canada
Founded: 2001
WebsiteLinkedIn