Service Advisor - Land Rover Pasadena

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 125,000 - 175,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Safety awareness"]

Schedule service appointments and greet guests while collecting customer and vehicle information ahead of arrival. Provide accurate written labor and parts estimates, establish promised time, and monitor repair progress throughout the day. Communicate estimate or timing changes, obtain authorization for additional repairs, and advise customers on vehicle care per manufacturer specifications. Maintain dealership-required repair-order standards and support strong customer satisfaction ratings while following safety and regulatory procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonic Automotive
Sonic Automotive
5 days ago

Service Advisor - Land Rover Pasadena

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Schedule service appointments and greet guests while collecting customer and vehicle information ahead of arrival. Provide accurate written labor and parts estimates, establish promised time, and monitor repair progress throughout the day. Communicate estimate or timing changes, obtain authorization for additional repairs, and advise customers on vehicle care per manufacturer specifications. Maintain dealership-required repair-order standards and support strong customer satisfaction ratings while following safety and regulatory procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and obtain customer/vehicle data prior to arrival.
  • •Greet customers promptly and provide complete, accurate written cost estimates for labor and parts.
  • •Establish promised time, monitor repair progress, and contact customers about changes to estimates or timing.
  • •Test-drive the vehicle or refer to the test technician as necessary and explain cost/time requirements in detail.
  • •Follow safety policies and applicable federal, state, and local regulations, including reporting accidents to a manager or supervisor.

Pay and Benefits

Salary: USD 125,000 - 175,000 annually
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Two years of experience in a dealership position.
  • •General knowledge of vehicle mechanical operations.
  • •Excellent oral and written communication skills.
  • •Ability to read and comprehend instructions and information.
Experience:2+ yearsAutomotiveDealership
Education:High School
Skills:CommunicationCustomer serviceAttention to detailSafety awareness
Licenses:Valid driver license
Certifications:ASE certification
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn