Japanese Technical Support Engineer (Native Japanese)

NTT
Japan
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3-5 yearsSkills: ["Client service","Discretion","Independent judgment","Troubleshooting","Escalation/coordination"]

Provide onsite IT support in Moriguchi-shi, Osaka, supporting end users with troubleshooting, parts replacement, system upgrades, deployments, and repairs for desktops, notebooks, and printers. Use advanced tools and technical knowledge to remediate client issues, identify problems impacting user experience, and support scheduled installations. Respond to calls per leader instructions, including after-hours, and may act as a team lead and coach others. Requires strong Japanese communication and proficiency in Windows.

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FursaFursa
NTT
NTT
1 month ago

Japanese Technical Support Engineer (Native Japanese)

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide onsite IT support in Moriguchi-shi, Osaka, supporting end users with troubleshooting, parts replacement, system upgrades, deployments, and repairs for desktops, notebooks, and printers. Use advanced tools and technical knowledge to remediate client issues, identify problems impacting user experience, and support scheduled installations. Respond to calls per leader instructions, including after-hours, and may act as a team lead and coach others. Requires strong Japanese communication and proficiency in Windows.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and repair desktops, notebooks, and printers, including parts replacement and basic upgrades.
  • •Perform deployments and scheduled installations using advanced tools/technical knowledge.
  • •Identify potential issues that could impact end user experience and take corrective action.
  • •May respond to calls after normal business hours per leader instructions.
  • •Act as escalation point and may coach team members or act as a team lead at times.
Travel: High travel

Key Requirements

  • •Typically requires 3-5 years of relevant experience.
  • •Excellent Japanese communication skills (spoken, reading, and written).
  • •Proficiency in Windows operating system environment with strong client service skills.
  • •Knowledge of Linux/Unix operating systems may be required.
  • •A+ desktop or equivalent skill set is required, with possible additional hardware certifications.
Experience:3-5 years
Skills:Client serviceDiscretionIndependent judgmentTroubleshootingEscalation/coordination
Certifications:A+
Languages:JapaneseEnglish
Tech Stack:WindowsLinuxUnix

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn