End User Computing Sr. Associate

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-3 yearsSkills: ["Customer support","Troubleshooting","Communication","Documentation","Escalation"]

Provide end-user support for desktops and laptops, handling Windows-related hardware, software, and networking issues. Install and troubleshoot systems and applications, guide users through step-by-step setups, and perform remote troubleshooting. Diagnose problems by asking targeted questions, test alternative solutions, document issues and resolutions in logs, and escalate unresolved cases while following up to ensure systems are functional.

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FursaFursa
NTT
NTT
1 week ago

End User Computing Sr. Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide end-user support for desktops and laptops, handling Windows-related hardware, software, and networking issues. Install and troubleshoot systems and applications, guide users through step-by-step setups, and perform remote troubleshooting. Diagnose problems by asking targeted questions, test alternative solutions, document issues and resolutions in logs, and escalate unresolved cases while following up to ensure systems are functional.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide end user support including desktop and desktop/laptop troubleshooting for Windows operating systems.
  • •Handle and resolve user tickets related to hardware, software, and networking.
  • •Guide customers through installation of applications and computer peripherals.
  • •Diagnose problems by asking targeted questions, testing alternative pathways, and performing remote troubleshooting.
  • •Document technical issues and solutions, escalate unresolved issues, and follow up with clients.

Key Requirements

  • •1-3 years of experience in desktop and laptop support.
  • •Address user tickets regarding hardware, software, and networking.
  • •Walk customers through installing applications and computer peripherals.
  • •Ask targeted questions to diagnose problems and guide users with step-by-step instructions.
  • •Conduct remote troubleshooting and record issues and solutions in logs.
Experience:1-3 years
Skills:Customer supportTroubleshootingCommunicationDocumentationEscalation
Tech Stack:WindowsDesktop supportLaptop supportTCP/IPDHCPDevice ManagerRegistry editorUser ManagerInternet Explorer

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn