Service Advisor - Freelander, Dubai & Abu Dhabi

Al Tayer Group
Dubai, Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: certificationSkills: ["Customer service","Communication","Relationship building","Quality focus","Customer retention"]

Serve as the primary customer-facing point for vehicle service and repairs: greet customers, understand faults and servicing needs, and accurately document requirements on the job card. Explain job scope, value, and costs, create clear work instructions for technicians, and coordinate inspections to ensure quality. Keep customers updated on work progress and parts arrival, deliver vehicles with courtesy, maintain customer relationships, and upsell accessories and service packages.

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Al Tayer Group
Al Tayer Group
2 days ago

Service Advisor - Freelander, Dubai & Abu Dhabi

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary customer-facing point for vehicle service and repairs: greet customers, understand faults and servicing needs, and accurately document requirements on the job card. Explain job scope, value, and costs, create clear work instructions for technicians, and coordinate inspections to ensure quality. Keep customers updated on work progress and parts arrival, deliver vehicles with courtesy, maintain customer relationships, and upsell accessories and service packages.
Location: Dubai, Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Receive and greet customers, discuss servicing/repair needs, and record requirements accurately on the job card.
  • •Prepare clear work instructions for technicians after obtaining customer confirmation.
  • •Organize inspections after job completion to ensure prescribed quality standards are met.
  • •Deliver vehicles in a courteous manner to customer satisfaction and workshop authorities.
  • •Proactively communicate and follow up with customers; update on back-order parts and work progress; upsell accessories and service packages.

Key Requirements

  • •Vocational qualification in automotive trade or Diploma in Automobile Engineering, or being a graduate.
  • •2–5 years' experience in the automotive trade.
  • •Accurately record and organize quality repair and maintenance services.
  • •Provide professional advice to customers on current and future maintenance needs.
  • •Ability to guide customers through assessment/repair requirements based on manufacturer recommendations.
Experience:2-5 yearsAutomotive
Education:Certification / Diploma in Automobile Engineering
Skills:Customer serviceCommunicationRelationship buildingQuality focusCustomer retention
Tech Stack:Web-based trainingClassroom training

Company Brief

Al Tayer Group
Privately held UAE conglomerate founded in 1979 operating across automotive, luxury & lifestyle retail, real estate and ventures. Al Tayer Group represents global brands, runs retail and e‑commerce operations, and has diversified investments across the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1979
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