Senior Pega SME (Production Support)

NTT
Toronto
Workplace: RemoteFull timeCAD 88,616 - 128,260 annuallyFunction: Manufacturing & Production OperationsExperience: 10+ yearsSkills: ["Root cause analysis","System monitoring","Troubleshooting","Performance optimization"]

Provide production support for Pega applications, ensuring Pega nodes, clusters, and lifecycles (DEV/QA/UAT/PROD) are configured, maintained, and deployed reliably. Package and deploy application rules, manage releases via tools such as Pega Deployment Manager or Jenkins, and continuously monitor system health using PDC, Splunk, and Grafana. Perform root cause analysis for application and indexing issues and troubleshoot RDBMS and performance bottlenecks.

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FursaFursa
NTT
NTT
3 days ago

Senior Pega SME (Production Support)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Provide production support for Pega applications, ensuring Pega nodes, clusters, and lifecycles (DEV/QA/UAT/PROD) are configured, maintained, and deployed reliably. Package and deploy application rules, manage releases via tools such as Pega Deployment Manager or Jenkins, and continuously monitor system health using PDC, Splunk, and Grafana. Perform root cause analysis for application and indexing issues and troubleshoot RDBMS and performance bottlenecks.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Manufacturing & Production Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide Pega production support by configuring and maintaining Pega nodes, clusters, and application lifecycles across DEV/QA/UAT/PROD.
  • •Package application rules (RAP/Product Rules) and manage deployments using Pega Deployment Manager or Jenkins.
  • •Monitor system health with Pega Diagnostic Cloud (PDC), Splunk, and Grafana; optimize JVM heap, thread pools, and queue processors.
  • •Perform root cause analysis (RCA) for application issues and indexing problems.
  • •Investigate and address database bottlenecks in RDBMS environments.

Pay and Benefits

Salary: CAD 88,616 - 128,260 annually

Key Requirements

  • •MUST have a Pega Certified Senior System Architect (PCSSA) certification.
  • •10+ years of Pega experience.
  • •5+ years of production support experience.
  • •5+ years of Pega admin experience.
  • •Proficiency with RDBMSs (Oracle, PostgreSQL, DB2, MSSQL) and Linux/Windows administration.
Experience:10+ years
Skills:Root cause analysisSystem monitoringTroubleshootingPerformance optimization
Certifications:Pega Certified Senior System Architect (PCSSA)
Tech Stack:PegaPRPCPega Deployment ManagerJenkinsOraclePostgreSQLDB2MSSQLLinuxWindowsPega Diagnostic Cloud (PDC)SplunkGrafanaJVMUATDEVQAPRODRAPProduct Rules

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn