Customer Success Manager - Paradox

Partner with enterprise and strategic clients to ensure successful onboarding, training, ongoing support, and renewals or expansions for the Paradox conversational recruiting platform. Serve as the primary account manager, align AI-powered solutions to client business goals, troubleshoot issues, and proactively monitor adoption and success. Provide deep product expertise as a subject matter expert, collaborate with global teams on product innovations, and may lead working teams and mentor junior Client Success staff.