Cloudera

8 hours ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Drive Success Plans for Cloudera’s highest-profile enterprise customers by acting as a trusted advisor and customer advocate. Own the customer product adoption journey, align internal resources across Engineering, Product Management, Support, and Services, and manage escalations to achieve business objectives. Partner with stakeholders across business and technical leadership, using dashboards, reports, and customer activity analysis to identify trends and execute on agreed timelines.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive customer Success Plans and product adoption of Cloudera products according to the customer’s agreed timeline.
•Act as the liaison between Cloudera and the customer, planning, preparing, and executing across the adoption journey.
•Align and coordinate appropriate internal resources (Engineering, Product Management, Support, or Services) to deliver outcomes.
•Manage escalation situations and ensure customer interactions and business objectives result in successful adoption.
•Develop and use reports, dashboards, and customer activity analysis to summarize engagement status and identify trends, gaps, or issues.

Pay and Benefits

Perks:Paid LeaveRemote Work

Key Requirements

•5+ years of relevant experience.
•Experience operating on-site with large enterprise customers.
•Experience with software implementation and upgrade management.
•Strong technology background and familiarity with project lifecycle management and delivery complexities.
•Experience with RDBMS (Oracle, MySQL, Teradata) and understanding of data management concepts and networking concepts.

Experience:5+ years

Skills:Stakeholder managementCommunicationOwnershipEscalation managementProgram management

Languages:English

Tech Stack:OracleMySQLTeradataITILDashboardsReports

Company Brief

Cloudera

Provides a hybrid data platform for managing, analyzing, and securing enterprise data across cloud and on-premises environments, enabling machine learning, analytics, and data engineering at scale.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 2008

Glassdoor: 3.8

Website LinkedIn

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Cloudera

8 hours ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive customer Success Plans and product adoption of Cloudera products according to the customer’s agreed timeline.
•Act as the liaison between Cloudera and the customer, planning, preparing, and executing across the adoption journey.
•Align and coordinate appropriate internal resources (Engineering, Product Management, Support, or Services) to deliver outcomes.
•Manage escalation situations and ensure customer interactions and business objectives result in successful adoption.
•Develop and use reports, dashboards, and customer activity analysis to summarize engagement status and identify trends, gaps, or issues.

Pay and Benefits

Perks:Paid LeaveRemote Work

Key Requirements

•5+ years of relevant experience.
•Experience operating on-site with large enterprise customers.
•Experience with software implementation and upgrade management.
•Strong technology background and familiarity with project lifecycle management and delivery complexities.
•Experience with RDBMS (Oracle, MySQL, Teradata) and understanding of data management concepts and networking concepts.

Experience:5+ years

Skills:Stakeholder managementCommunicationOwnershipEscalation managementProgram management

Languages:English

Tech Stack:OracleMySQLTeradataITILDashboardsReports

Company Brief

Cloudera

Provides a hybrid data platform for managing, analyzing, and securing enterprise data across cloud and on-premises environments, enabling machine learning, analytics, and data engineering at scale.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 2008

Glassdoor: 3.8

Website LinkedIn