Customer Care Manager (Vietnamese speaker)

Odoo
Hong Kong
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Problem-solving","Autonomous","Organizational","Adaptability"]

Own a portfolio of APAC mass-market Odoo customers, acting as first point of contact throughout onboarding and project lifecycle. Identify customer pain points in their management software, then partner across Sales, Support, and Services to support adoption, expansion, and renewals. Balance low-touch automation with high-touch interventions, facilitate onboarding, and surface development opportunities to help customers maximize their experience.

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FursaFursa
Odoo
Odoo
2 days ago

Customer Care Manager (Vietnamese speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own a portfolio of APAC mass-market Odoo customers, acting as first point of contact throughout onboarding and project lifecycle. Identify customer pain points in their management software, then partner across Sales, Support, and Services to support adoption, expansion, and renewals. Balance low-touch automation with high-touch interventions, facilitate onboarding, and surface development opportunities to help customers maximize their experience.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Manage a portfolio of +/- 1000 mass-market customers
  • •Facilitate onboarding of new customers
  • •Serve as first point of contact to assist and guide customers throughout projects
  • •Analyze and detect pain points in customers’ management software and partner on adoption, expansion, and renewal
  • •Support the Sales team by identifying opportunities for development

Pay and Benefits

Perks:Paid LeaveRemote WorkHealth InsuranceDentalLife InsuranceGratuity

Key Requirements

  • •Bachelor degree or higher
  • •Bilingual (English + Vietnamese)
  • •Highly organised and autonomous
  • •Excellent communication skills
  • •Problem-solving attitude
Education:Bachelor's
Skills:CommunicationProblem-solvingAutonomousOrganizationalAdaptability
Languages:EnglishVietnamese

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn