BMC

3 weeks ago

Sr Customer Success Specialist - Italy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own post-sales success for assigned customer accounts as the delivery lead for a tailored Success Blueprint. Build customer-specific recommendations across usage/adoption, risk mitigation, and governance advice, and drive measurable customer adoption and satisfaction. Serve as an escalation point for issues impacting success and partner closely with Sales, Services, Engineering, Marketing, Product, and Support to improve outcomes for complex, large mainframe environments.

Location: Italy

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the post-sales customer success leader for assigned accounts and deliver a Success Blueprint with executive and technical customer management.
•Create tailored Success Blueprints aligned to customer business goals, including usage/adoption recommendations, risk identification, mitigation, and governance advice.
•Drive customer adoption and success, acting as an escalation point for issues impacting customer outcomes.
•Maintain cross-functional relationships across Sales, Services, Engineering, Marketing, Product Management, and Support to own post-sale strategy and customer satisfaction.
•Use the opportunity to learn and participate in global projects while contributing as an innovator to solve everyday customer and business problems.

Travel: Low travel

Pay and Benefits

Salary: EUR 51,225 - 85,375 annually

Key Requirements

•Excellent English and Italian communication and strong customer handling skills.
•Demonstrated consulting, problem-solving, analytical, organizational, and time-management skills with the ability to manage multiple tasks.
•Experience handling large, complex, political accounts at senior IT and business levels with recent direct executive-level experience.
•Experience aligning cross-functionally with Sales, Pre-sales, Services, Engineering, Support, and Product teams.
•10+ years of expertise in z/OS systems and BMC/competitor mainframe tools/utilities (Operations, Development, DB2, Security), plus cloud technology understanding and a BS in Computer Science or related field (or equivalent experience).

Experience:10+ yearsMainframeZ/OS

Education:Bachelor's in Computer Science

Skills:CommunicationProblem-solvingOrganizational skillsTime managementCustomer management

Languages:EnglishItalian

Tech Stack:Z/OSBMC mainframe toolsOperationsDevelopmentDB2SecurityCloud technologies

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC