Service Advisor-Volkswagen of Fort Myers

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 79,000 - 110,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Safety compliance","Professionalism"]

Schedule and manage vehicle service appointments by collecting customer and vehicle information, greeting customers, and preparing accurate labor and parts estimates with promised repair times. Monitor repair progress through the day, communicate changes promptly, and obtain authorization for additional work. Test-drive or coordinate testing as needed, advise customers on maintenance value per manufacturer specs, and maintain customer satisfaction standards while following all safety and regulatory requirements.

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Sonic Automotive
Sonic Automotive
2 days ago

Service Advisor-Volkswagen of Fort Myers

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Schedule and manage vehicle service appointments by collecting customer and vehicle information, greeting customers, and preparing accurate labor and parts estimates with promised repair times. Monitor repair progress through the day, communicate changes promptly, and obtain authorization for additional work. Test-drive or coordinate testing as needed, advise customers on maintenance value per manufacturer specs, and maintain customer satisfaction standards while following all safety and regulatory requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Schedule service appointments and obtain customer/vehicle data before arrival when possible.
  • •Greet customers promptly and create complete, accurate written cost estimates for labor and parts, establishing promised time.
  • •Check repair progress throughout the day and contact customers about changes in estimate or promise time, explaining details and obtaining authorization for additional repairs.
  • •Test-drive the vehicle or refer to the test technician as necessary.
  • •Advise customers on car care and maintenance value per manufacturer specifications and ensure compliance with safety policies and applicable regulations.

Pay and Benefits

Salary: USD 79,000 - 110,000 annually

Key Requirements

  • •High school diploma (or equivalent).
  • •Two years of experience in a dealership position.
  • •General knowledge of vehicle mechanical operations.
  • •Excellent oral and written communication skills.
  • •Ability to pass pre-employment testing (background check, MVR, drug test, credit report) and hold a valid driver license; authorized to work in the USA.
Experience:2+ yearsAutomotiveDealership
Education:High School
Skills:CommunicationCustomer serviceAttention to detailSafety complianceProfessionalism
Licenses:Valid driver license
Certifications:ASE certification
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn