Call Center Representative

Qureos
Indianapolis
Workplace: OnsiteFull timeUSD 20 - 30 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Listening","Problem-solving","Multitasking","Time management"]

Serve as the first point of contact for customers by handling inbound calls and emails, answering questions with accurate product information, and assisting with orders, account management, and shipment tracking. Resolve complaints within time limits, follow up to ensure outcomes, and maintain detailed customer records in the CRM. Stay current on product knowledge and promotions while collaborating across teams to deliver a seamless customer experience.

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FursaFursa
Qureos
Qureos
4 weeks ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Serve as the first point of contact for customers by handling inbound calls and emails, answering questions with accurate product information, and assisting with orders, account management, and shipment tracking. Resolve complaints within time limits, follow up to ensure outcomes, and maintain detailed customer records in the CRM. Stay current on product knowledge and promotions while collaborating across teams to deliver a seamless customer experience.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage a high volume of inbound customer calls and emails in a timely and professional manner.
  • •Provide accurate information using the right methods and tools, including assisting with product inquiries.
  • •Assist customers with placing orders, managing accounts, and tracking shipments.
  • •Handle customer complaints by providing solutions and alternatives within time limits and following up to resolution.
  • •Maintain comprehensive CRM records of customer interactions, transactions, comments, and complaints, and collaborate with other teams to ensure a seamless customer journey.

Pay and Benefits

Salary: USD 20 - 30 hourly
Perks:Employee Discounts

Key Requirements

  • •Proven experience in a customer support or call centre role is essential.
  • •Exceptional verbal and written communication skills with a professional telephone manner.
  • •Strong listening and problem-solving abilities.
  • •Proficiency in using CRM systems and other standard office software.
  • •Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment.
Experience:Customer supportCall centreWellnessNatural products
Skills:CommunicationListeningProblem-solvingMultitaskingTime management
Tech Stack:CRM systemsOffice software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn