Customer Service Representative

Qureos
Columbus
Workplace: OnsiteFull timeUSD 18 - 30 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Active listening","Problem-solving","Empathy"]

Serve as the first point of contact for policyholders in Columbus, handling inbound questions via phone, email, and other channels. Provide accurate information using internal tools, investigate and resolve issues and complaints with professionalism and empathy, and guide customers through the claims process. Process policy amendments and payments, maintain detailed records in company systems, and partner with internal teams to resolve complex cases while following policies and regulatory standards.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for policyholders in Columbus, handling inbound questions via phone, email, and other channels. Provide accurate information using internal tools, investigate and resolve issues and complaints with professionalism and empathy, and guide customers through the claims process. Process policy amendments and payments, maintain detailed records in company systems, and partner with internal teams to resolve complex cases while following policies and regulatory standards.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for customers, handling inbound inquiries via phone, email, and other communication channels.
  • •Provide accurate information using the appropriate methods and tools.
  • •Investigate and resolve customer issues and complaints with professionalism and empathy.
  • •Guide policyholders through the claims process and explain the steps involved.
  • •Process policy amendments, payments, and other requests; maintain detailed records and collaborate with internal teams for complex cases.

Pay and Benefits

Salary: USD 18 - 30 hourly
Perks:Health InsuranceDentalVisionPaid LeaveRetirement

Key Requirements

  • •Proven experience in a customer-facing service role.
  • •Exceptional verbal and written communication and interpersonal skills.
  • •Strong active listening, problem-solving, and analytical abilities.
  • •High empathy, patience, and professionalism with keen attention to detail.
  • •Proficiency using computers and standard office software; ability to work in a fast-paced, team environment.
Experience:InsuranceFinancial services
Skills:CommunicationInterpersonal skillsActive listeningProblem-solvingEmpathy
Tech Stack:CRMOffice softwareComputers

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn