Client Engagement Manager

Rho
San Francisco
Workplace: OnsiteFull timeUSD 115,000 - 125,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Analytical skills","Growth mindset","Continuous improvement"]

Own the onboarding experience by managing client implementation projects from start to finish. Guide clients through the technical rollout of Rho’s banking, expense management, and accounting integrations, providing training, support, and ongoing status updates. Collect client and internal feedback to improve processes and best practices, collaborate with Sales/Account Management/Technical and Product/Engineering, and help drive product adoption and customer satisfaction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Rho
Rho
1 day ago

Client Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the onboarding experience by managing client implementation projects from start to finish. Guide clients through the technical rollout of Rho’s banking, expense management, and accounting integrations, providing training, support, and ongoing status updates. Collect client and internal feedback to improve processes and best practices, collaborate with Sales/Account Management/Technical and Product/Engineering, and help drive product adoption and customer satisfaction.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage client implementation projects from inception to completion, ensuring goals and timelines are met.
  • •Provide training and support so clients can effectively use Rho’s products and services.
  • •Gather feedback to identify process improvement opportunities and implement best practices.
  • •Serve as the primary client point of contact during implementation, communicating status and addressing concerns.
  • •Collaborate with Sales, Account Management, Technical, Product, and Engineering to drive smooth transitions and product improvements.

Pay and Benefits

Salary: USD 115,000 - 125,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree.
  • •2+ years in a customer-facing implementation or onboarding role, preferably in a fast-paced SaaS, B2B environment.
  • •Ability to manage multiple projects and stakeholders effectively.
  • •Exceptional communication and presentation skills to simplify complex concepts.
  • •Passion for building strong client relationships and delivering customer service.
Experience:2+ yearsSaaSB2B
Education:Bachelor's
Skills:CommunicationPresentationAnalytical skillsGrowth mindsetContinuous improvement

Company Brief

Rho
Provides an integrated corporate banking platform offering business accounts, corporate cards, bill pay, and treasury management to help companies manage cash, spend, and payments with modern banking and spend controls.
Industry: Corporate Banking
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: New York, United States
Founded: 2019
WebsiteLinkedIn